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Rental Operations Agent
2 weeks ago
Description
Arbetsbeskrivning Rental Operations Agent
This job is perfect for you if you are motivated by achieving results through others. You are determined, contribute to teamwork, support and build a sense of community among colleagues. You enjoy working with people and thrive in a fast-paced environment. Shift work may occur. Industry experience in car rental, service, or retail operations is advantageous.
Main responsibilities/tasks at the station:
- Welcome customers and identify their needs to find the best rental option for them
- Manage rental agreements and payments, provide information on prices and policies, and available cars
- Sell additional products and services such as extra insurances and other options we offer
- Present and explain final costs to customers, obtain signature for return
- Maintain accurate documentation and perform paperwork tasks
- Execute daily back-office duties (respond to emails, prepare station reports, etc.)
- Inspect cars for damages and service requirements, document with provided tools, and estimate any necessary costs as needed
- Conduct thorough inspections of cars to ensure they are ready for the next rental
- Ensure the parking lot is organized and well-maintained
- Resolve customer complaints and issues promptly and professionally
- Ensure safety procedures are adhered to at all times
Qualifications/Skills:
- Valid driver's license is required, manual transmission license is advantageous
- Proficiency in Swedish and English, other languages are a plus
- Strong computer skills, especially in the Office suite
- Detail-oriented and able to handle stress
- Flexible
- Experience in car rental and/or customer service roles is beneficial
- Excellent communication skills
We can offer:
- Diverse and challenging tasks
- Salary according to collective agreement
- Great working environment
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