IT Technical Support Agent

4 weeks ago

Stockholm, Stockholm, Sweden Worldline Full time

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We're looking to hire an IT Technical Support Agent who will be based in Stockholm. In this role, you'll support employees in Sweden and other Nordic countries with a wide area of IT-related matters, and be part of a Nordic Virtual Team. You will be required to travel on occasion.

Since you are part of the international team, we hope you are able travel if needed to. You'll work during office hours, but occasionally we might need your support in ad-hoc situations out of normal business hours. We wish to welcome an enthusiastic and dedicated colleague to join our team

About the team

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness.

You'll report to IT Manager who is based in Stockholm, Sweden. The virtual team consists 3 peers in Sweden, 1 in Denmark and 1 in Finland. We are globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner.

Day-to-Day Responsibilities​

  • Ongoing support for any local systems, services and administrative activities currently in the scope of the Local IT team which are not replaced by services delivered centrally
  • CMDB maintenance
  • Installations and settings-laptops
  • Maintain all devices connected to WL network (printers, access badge printer, Wi-Fi routers, tv-screens, etc.)

Who Are We Looking For

People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. You consider yourself being organized and able to prioritize multiple ongoing tasks and are used to tackle challenges proactively. Natural interest towards IT and problem solving mindset are advantage in this position.

Skills we can't do without

  • OS management in a mixed environment (Windows, MacOS, iOS, Android)
  • Desktop imaging and deployment practices
  • Experience with purchasing, inventory, and asset management
  • Microsoft Azure admin
  • Setup and support printer system (MFPs) in a corporate environment.
  • Open to change and must be able to adapt to new systems quickly.

Skills we'd like

  • Experience with ServiceNow
  • Drivers license and car
  • Network fundamentals (patching, network configs, VPN, Firewalls, wireless, etc.)
  • Experience with ticket-based enterprise workflow management systems, particularly JIRA, Confluence, as well as other Atlassian products.
  • Self-motivated, with out of the box thinking and a logical mind.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Health contribution
  • Health check – Every 2:nd year
  • Private Health Care Insurance (EuroAccident)
  • Parental pay and 12 months pension during parental leave
  • Opportunity to hybrid working according to company standard
  • Benefit portal with many great offers, plus more.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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