Customer Excellence Agent

4 days ago

Stockholm, Stockholm, Sweden Lunar Full time

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.

As we continue to scale our impact, we're looking for a Customer Excellence Agent to join our team and provide exceptional support and service to our users, shaping the future of the banking experience.

About the Role

As our new Customer Excellence Agent, you will be part of a dynamic and supportive team dedicated to ensuring our customers have the best experience possible. You will be the first point of contact for our customers, helping them navigate through their banking journey with Lunar. Your goal will be to turn every customer interaction into a delightful experience.

Key Responsibilities
  • Provide outstanding customer support via various channels including phone, email, and chat.
  • Resolve customer inquiries and issues with efficiency and empathy.
  • Identify and escalate issues to the appropriate departments when necessary.
  • Collaborate with the team to improve and streamline customer support processes.
  • Assist in the onboarding of new customers, ensuring a seamless experience.
  • Maintain knowledge of our products, services, and policies to provide accurate information to customers.
What We're Looking For
  • Proven experience in a customer service or customer support role.
  • Fluent in Swedish, with excellent written and verbal communication skills is a requirement.
  • Able to support customers in English when needed.
  • Strong problem-solving abilities and a passion for helping others.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • A collaborative team player who can work independently when needed.
  • Comfortable with technology and quick to learn new systems.
  • Prior experience in the banking or fintech industry is a plus, but not required.
Why Join Lunar?
  • Be part of a forward-thinking company that is revolutionizing the banking industry.
  • Work in a supportive and dynamic environment with opportunities for growth.
  • Enjoy a flexible work environment and a strong focus on work-life balance.
  • Collaborate with a diverse and talented team across multiple locations.
  • Access to ongoing learning and professional development opportunities.

If this sounds like the perfect opportunity for you, please continue reading to learn more and consider applying. We look forward to hearing from you

Check out Lunar's careers page for information on benefits and our interview process.

Curious to know what else we're up to? Check out our LinkedIn, Instagram, and blog for the latest and greatest

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

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