Customer Service Agent
1 month ago
Who we are:
Since our start in 2017, we've been on a mission to disrupt the status quo by arming individuals with savvy tools to reclaim control of their finances and debts– because we firmly believe that's where the power truly should lie, in the hands of our users. Every move we make is guided by a singular vision: to turbocharge the financial well-being of our customers.
Thus far, we've provided financial easement for Swedes, Finns, Norwegians, and Germans, helping them pocket millions by reducing the interest rates on consumer credit and giving high interest rates kick to the curb. But we're not stopping here; we're hungry for more. We're eyeing new frontiers, fresh products, and in general aiming to revolutionize financial empowerment. As an Operations Agent, you're not just joining a team – you're diving into a wild ecosystem where innovation reigns supreme, surrounded by comrades who are relentless, adaptable, and hell-bent on delivering nothing short of stellar service.
What you will be doing:
We firmly believe that everyone deserves a shot at financial freedom, and assisting our users in wrangling their debts remains our top priority. In this role, you'll not only bolster our existing efforts but also unearth new tactics to keep up with the ever-evolving needs of our users. Naturally, you'll rally alongside an amazing team across various fronts, but beyond that, you'll be at the forefront of our crusade, leading the charge in shaping a culture of innovation and collaboration in a high-octane environment. And if that's not enough, buckle up for a rollercoaster ride of responsibilities, including:
Providing clear and concise service, both in the written and spoken word.
Drawing from the trenches of your experience in customer service or support roles to tackle inquiries and quash concerns like a pro.
Analyzing and dissecting complex credit applications, all while sticking to our credit policies like glue.
Taking on the mantle of assessing worthy candidates for debt refinancing with gusto.
Pitching in to finesse our processes and take our customer care game to the next level.
Who you are:
In order to succeed in this role we believe that you have:
Battle scars from previous roles in customer service or support roles, ideally in a similar capacity.
A hunger for numbers and a knack for untangling tricky problems.
Fluency in Swedish and English
And maybe, just maybe…
A battle-hardened 1-2 years of experience in credit assessment.
What We Offer You:
An epicenter of energy and innovation nestled in the beating heart of Stockholm, complete with a rockstar company culture and enough breakfasts, after-work bashes, and stocked refreshments to keep you fueled for the revolution
Being part of an awesome team, guided by a fearless Team Manager who's seen it all.
Enough vacation days to make the Nine Realms jealous, top-tier tech gear, health and wellness perks to keep you fighting fit for the battles ahead.
And not least a chance to carve your name into the annals of financial history, shaping and elevating our customer experience.
Work Hours: Flexible schedules fit for warriors, with options for either 8-17 or 9-18 on weekdays.
Location: Right smack dab in the throbbing heart of Stockholm City.
Start Date: Yesterday But hey, we'll settle for ASAP.
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