Customer Service Agent

3 days ago

Stockholm, Sweden foodora Full time
Job Description

Do you have a passion for delivering world-class service and want to spread your wings at one of Sweden's sharpest tech companies? Then you don't need to look far – we're currently searching for stars who want to join our awesome Customer Service team To succeed in this role, we believe you're a professional at engaging with people with dedication and empathy, being there for our customers through thick and thin. Additionally, if you're a whiz at delivering service in writing, then you should seize the opportunity to become a part of foodora today – come join the fun

YOUR MISSION

  • Your main responsibility will be to answer our customers questions, primarily via chat and email. Some telephone contact with our partners may occur. 

  • Together with your colleagues, create world-class service for our customers.

  • For those really hungry for growth, there are excellent opportunities to develop and progress together with us at foodora


Qualifications

  • Service minded - you are solution oriented and passionate about delivering world-class service.

  • Communicative - In addition to being good at communicating with your colleagues, you are also sharp in written communication.

  • Fearless - You dare to take your own initiative, test yourself and fail along the way (don't worry when that happens – we will help you up again)

  • Flexible - You can handle many balls in the air and thrive in a work environment where two days are not the same.

  • Empathic - If you can easily put yourself into different people's situations and feelings, you will probably fit like a glove

 

We're looking for someone who can work 50% or 75% (if you want to work more, there's usually the opportunity to pick up extra shifts). At foodora, we (almost) never sleep; we're open from 08:00 to 22:00 every day of the year. Therefore, it's important that you're willing to work during the day, evening, weekends, and public holidays. It's essential that you're available during all our opening hours for this position.

Your employment will start with an introduction training spread over two weeks from 11:00 to 18:00, which takes place at our office. This training is mandatory, and it's important that you can participate on all training days. 

We also prefer if...

  • You have a high school education.

  • You have good computer skills (we work with many systems)

  • You can communicate fluently in Swedish and English, both verbally and in writing.

  • It's also advantageous if you have previous experience in service, such as in restaurants or customer service.



Additional Information

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

Telephone interview - Let’s cover the basics
Psychometric tests via Alva Labs - We use science-based methodology.
First interview - Time to know each other a bit better
Case interview - Do your magic and show us your skills
✔️ Reference- & background check - Final step before we’ll become colleagues.

 

YOUR BENEFITS

  • Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.

  • Employee discount at foodora (woho) and awesome friday breakfasts

  • Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.

  • foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.

  • Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more

  • Awesome AW’s and (pink) parties

 

 

We are foodorians, a driven and happy bunch of food lovers who are hungry to create the LMD* service of the future Our core values ​​help us get where we want to go: We win together as one team, We are fueled by diversity, We move at supersonic speed, We own it and We dare to always go further. We are people from different backgrounds with different experiences, opinions and ideas. This is a matter of course for us, as we fully believe that diversity is the basis of our culture and success.

Success is fun, but let's be clear: it cannot happen at the expense of sustainability. Since January 2020, we have been carbon neutral and we hope to lead the way for sustainability in our industry. Everything from developing more electric vehicles for our deliveries to promoting more environmental options on our platform. Feel free to check out our Instagram lifeatfoodora_se to see what's happening with us right now.

*LMD = Last Mile Delivery. This, and many other geeky abbreviations, you will learn when you start with us. ;)

  • Customer Service Agent

    2 days ago

    Stockholm, Stockholm, Sweden Anyfin Full time

    Who We AreSince our start in 2017, we've been on a mission to disrupt the status quo by arming individuals with savvy tools to reclaim control of their finances and debts– because we firmly believe that's where the power truly should lie, in the hands of our users. Every move we make is guided by a singular vision: to turbocharge the financial well-being...

  • Customer Service Agent

    3 days ago

    Stockholm, Sweden Anyfin Full time

    Who We AreSince our start in 2017, we've been on a mission to disrupt the status quo by arming individuals with savvy tools to reclaim control of their finances and debts– because we firmly believe that's where the power truly should lie, in the hands of our users. Every move we make is guided by a singular vision: to turbocharge the financial well-being...

  • Customer Service Agent

    2 weeks ago

    Stockholm, Stockholm, Sweden Anyfin AB Full time

    Who We Are:Since our establishment in 2017, we've been dedicated to shaking up the norm by equipping individuals with smart tools to regain command over their finances and debts. We strongly believe that true power should rest in the hands of our users. Every decision we make is driven by a unified vision: to supercharge the financial well-being of our...

  • Customer Service Agent

    4 weeks ago

    Stockholm, Sweden Anyfin AB Full time

    Who we are: Since our start in 2017, we've been on a mission to disrupt the status quo by arming individuals with savvy tools to reclaim control of their finances and debts– because we firmly believe that's where the power truly should lie, in the hands of our users. Every move we make is guided by a singular vision: to turbocharge the financial...

  • Customer Excellence Agent

    6 days ago

    Stockholm, Stockholm, Sweden Lunar Full time

    At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.As we continue to scale our impact, we're looking for a Customer...

  • Customer Excellence Agent

    1 week ago

    Stockholm, Sweden Lunar Full time

    At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.As we continue to scale our impact, we're looking for a Customer...

  • Customer Excellence Agent

    1 week ago

    Stockholm, Stockholm, Sweden Lunar Full time

    At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.As we continue to scale our impact, we're looking for a Customer...

  • Customer Support Agent

    2 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    Let's shape the future of recruitment together Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment...

  • Customer Service Agent

    2 weeks ago

    Stockholm, Sweden Anyfin AB Full time

    Who we are Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer...

  • Customer Support Agent

    4 weeks ago

    Stockholm, Sweden Teamtailor Full time

    Let's shape the future of recruitment together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced...

  • Customer Support Agent

    3 days ago

    Stockholm, Sweden Teamtailor Full time

    🌍 Let's shape the future of recruitment together! 🌟Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. 🚀Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth....

  • Consumer Service Agent

    2 weeks ago

    Stockholm, Stockholm, Sweden Trustly Full time

    Trustly: Join the Payment Revolution!Trustly is dedicated to revolutionizing online payments with a strong belief in convenience, intelligence, and responsibility. Whether you're shopping, paying subscriptions, or funding accounts - we're all about making payments easier and better. With a strong tech foundation and an innovative team, we are connecting...

  • German Speaking Customer Support Agent

    2 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    Let's shape the future of recruitment together Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment...

  • German Speaking Customer Support Agent

    4 weeks ago

    Stockholm, Sweden Teamtailor Full time

    Let's shape the future of recruitment together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced...

  • Customer Service Agent

    6 days ago

    Stockholm, Sweden Anyfin AB Full time

    Who you are Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer...

  • Customer Excellence Agent

    7 days ago

    Stockholm, Sweden Lunar Full time

    At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown significantly since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm, and remote employees across Europe.As we continue to scale our impact, we're looking for a Customer...

  • German Speaking Customer Support Agent

    6 days ago

    Stockholm, Sweden Teamtailor Full time

    🌍 Let's shape the future of recruitment together! 🌟Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. 🚀Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth....

  • Customer Service Agent

    3 days ago

    Stockholm, Sweden foodora Full time

    Job Description Do you have a passion for delivering world-class service and want to spread your wings at one of Sweden's sharpest tech companies? Then you don't need to look far – we're currently searching for stars who want to join our awesome Customer Service team! To succeed in this role, we believe you're a professional at engaging with people...

  • Customer Support Agent till snabbväxande startup

    4 weeks ago

    Stockholm, Sweden Sprio Full time

    Beskriver du dig som serviceinriktad, ambitiös och kommunikativ? Då kan du vara vår kunds nya Customer Support Agent! I rollen får du stora utvecklingsmöjligheter och möjlighet att påverka på en välfinansierad startup. Idag kan du få matvaror levererade till din dörr inom 10 minuter. Det är bara en tidsfråga innan allt annat, som kläder,...

  • Operations Agent

    4 weeks ago

    Stockholm, Sweden Expeditors Full time

    Job Description Want to work in an international environment, focused on helping customers get their goods in and out of Sweden? As our new Operations Agent, you will be part of our Swedish operations team covering imports and exports via land transportation. Your primary goal will be to ensure a smooth and timely freight process and pickup of our...