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Scaled Customer Success Manager

2 months ago

Stockholm, Sweden Teamtailor Full time

Let’s Build the Future Together

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 10 000 companies and 200,000 users worldwide

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is truly part of its strength today There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

Scaled Customer Success Manager

That's why we're expanding our Customer Success department and looking for a
Scaled CSM to drive the commercial success and long-term happiness of our customers in the Small & Medium Business Segment. You will create positive and engaging experiences that empower users, helping them discover the full potential of our platform. Your focus is on building scalable solutions while maintaining a personal touch—keeping interactions close and meaningful, and ensuring every customer journey is both fun and successful ✨

Your key responsibilities will be to:

  • Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention.
  • Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
  • Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
  • Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management.
  • Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.

What You’ll Enjoy:

  • Responsibility for your own customer base
  • Exciting development opportunities and career growth
  • Working with a top product in the market
  • Fixed salary with commission benefits
  • A vibrant multicultural team
  • Annual company trip to a surprise destination
  • A work culture that encourages freedom with responsibility. ‍

Is this You?

  • Experience in SaaS, HR, recruiting, or project management
  • Strong communication, adaptability, and problem-solving skills
  • Fluent in English and Swedish (other languages are a plus) ️
  • Up for some post-work fun with your colleagues? Fantastic We're all about themed after-hours hangouts

If you’re passionate about driving customer success and want to join a dynamic team, we’d love to hear from you