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Event Coordination Specialist
1 month ago
POSITION OVERVIEW
As an Event Coordination Specialist, you will be an integral member of the Event Support Team in the North Europe Region, dedicated to assisting Ticketmaster clients with their event management requirements. Your responsibilities will encompass the creation of events, implementing updates as per client requests, and providing support to clients who utilize Ticketmaster's suite of products for self-managed events.
This role requires meticulous data collection, review, and entry into Ticketmaster's ticketing systems, adhering to established procedural best practices and standards, followed by thorough verification of the results.
KEY RESPONSIBILITIES
Execute event programming with precision, in line with best practices and defined standard operating procedures. Input event-related data accurately into Ticketmaster's systems and troubleshoot any event-related discrepancies. Achieve and surpass service level agreements for Event Management. Collaborate with clients, promoters, and various internal departments such as marketing, finance, and client support during the event creation process and information dissemination. Provide guidance to clients on the use of our Ticketing and Event Management systems and associated products. Conduct internal and external training sessions on our Ticketing systems. For clients with an assigned Client Support Specialist (CSS), work closely with them to enhance client service. Foster and maintain strong relationships with clients and interdepartmental teams. Occasionally undertake additional responsibilities as directed by the Senior Event Specialist or Event Support Manager.REQUIRED QUALIFICATIONS
Strong service orientation, with a focus on accuracy, structure, and organization, ensuring consistent quality service delivery. Effective communication skills with clients from the local market and surrounding regions (proficiency in English is advantageous). Ability to manage multiple priorities effectively. Diligent adherence to standard operational procedures and keen attention to detail. A degree of creativity, flexibility, and problem-solving skills is essential. Previous experience in Event Management or Box Office operations is beneficial. A general understanding of the entertainment and sports industry is important. Excellent written and verbal communication skills, along with strong organizational abilities and attention to detail. Proficient in computer use, particularly with data entry and the Microsoft Office suite. A high school diploma or equivalent is required; a BA/BS degree is preferred. Availability for scheduled working hours between 8 AM and 10 PM on weekdays, with on-call responsibilities during weekends and holidays, including potential event work.PERSONAL ATTRIBUTES
The following traits are essential for success in this role:
A collaborative team player who provides proactive support to colleagues. A keen eye for identifying areas for improvement to achieve service excellence. A strong desire to learn about Ticketmaster Operations Products. Ability to consider the broader implications of various issues. Skillful in asking pertinent questions to ensure clarity. Demonstrates flexibility and resilience when faced with competing demands and changing priorities. Effectively organizes time and tasks. Upholds ethical standards in all interactions. Excels in relationship management and collaboration, building trust-based relationships with clients and internal partners across the organization.WORKING AT TICKETMASTER
We take pride in being part of Live Nation Entertainment, the largest live entertainment company globally.
Our mission at Ticketmaster is to connect individuals worldwide with the live events they cherish. As the leading ticket marketplace and provider of enterprise tools and services for the live entertainment sector, we are uniquely positioned to fulfill this mission.
Our work culture is driven by passion for live events and a commitment to diversity, with accessible leaders, attentive managers, and enthusiastic teams. If you share our passion for live entertainment and wish to contribute to a company dedicated to enhancing fan experiences, we encourage you to explore opportunities with us.
OUR CORE VALUES
Reliability - We recognize that fans and clients depend on us to enhance their live event experiences, and we rely on each other to deliver.
Teamwork - We believe that collective success far outweighs individual achievements.
Integrity - We are dedicated to maintaining the highest ethical standards on behalf of our partners and stakeholders.
Belonging - We strive to cultivate a culture where everyone can be their authentic selves, with equal opportunities to thrive.
EQUAL OPPORTUNITIES
We are committed to our people and actively promote diversity and inclusion. You will work in an inclusive environment where you are encouraged to bring your whole self to work. We will support you in balancing your professional and personal life while fostering your development and aspirations.
