Client Engagement Manager
20 hours ago
This role involves acting as the primary contact for our clients, ensuring project deliverables meet MSA and SOW standards. The ideal candidate will have a strong background in business process outsourcing (BPO) and finance and accounting (F&A) domains.
Key Responsibilities- Elevate discussions to executive leadership and represent the customer's voice within Cognizant
- Achieve margin targets through efficiency, staffing, and performance management
- Forecast project revenue and margins, making the account referenceable
- Design solutions and manage client expectations, supporting commercial discussions on cost overruns and scope creep
The successful candidate will possess excellent interpersonal skills, confidence in interacting with senior stakeholders, and a strong understanding of business acumen and negotiation skills.
What You'll Bring- B.Com/M.Com/MBA/CA Intermediate with 10-12 years of BPO experience in F&A domains (P2P, O2C, R2R)
- Advanced MS Office skills
- Strong people management and exposure to North American environments
- Strong negotiation skills, business acumen, and ability to find win-win solutions
You will be part of a dynamic team that values innovation, collaboration, and inclusivity. If you're looking for a challenging role that offers opportunities for growth and development, apply today
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