Customer Success Manager
7 days ago
Our Approach
Merkle operates as one unified, leading full-service digital agency to serve our Nordic markets. Our 700+ digital enthusiasts innovate the way brands are built by providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, and CMS.
We are part of Dentsu, a global network of over 66,000 passionate individuals in 146 countries. We aim to provide expertise and thought leadership to drive business outcomes and ROI for our clients.
Key Skills and Qualifications
- Minimum 3-5 years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology space.
- Background in marketing technology, professional services or digital agency (Experience of any of Salesforce, Adobe, Braze, CRM, commerce, marketing automation, CDPs, or CX desirable)
- Knowledge of the inner workings of software alliance partnerships is a plus
- Experience in end-to-end sales lead qualification – MQL to SQL, Inbound/Outbound, marketing campaigns & Events
- Strong ability to conduct research in a commercial environment through tools such as LinkedIn Sales Navigator and ZoomInfo
- Able to take full ownership of a lead generation/qualification process
- History of success working within an individual and team environment
- Self-starter with the ability to think quickly and adapt to client needs
- Must have a history of quota attainment
- Viewed as a thought leader in sales and well connected/networked
- Exceptional communications and presentation skills
- Ability to lead through influence over authority
- Strong collaboration capabilities are critical to this role
- A team player with a strong, confident personality and a positive attitude with great dedication
- Highly motivated, well-organized and driven
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