Client Success Manager
4 days ago
As a Client Success Manager at FNZ, you will be responsible for delivering exceptional service and building strong relationships with our clients. Your primary goal will be to identify client needs and develop strategies to meet them, ensuring high levels of customer satisfaction. You will work closely with internal teams to ensure seamless service delivery and effective communication with clients.
About the RoleThis role is ideal for someone who thrives in a dynamic environment and has a passion for delivering outstanding results. Key responsibilities include:
- Maintaining customer satisfaction levels above an acceptable threshold
- Ensuring adherence to all key service delivery metrics, including SLA/KPI and contractual compliance
- Developing and implementing strategic plans to meet client needs
Requirements
To succeed in this role, you will need:
- Strong relationship management experience within Financial Services, particularly in the Nordic securities market
- Operational knowledge and technical understanding of post-trade services
- Solid communication skills, both internally and with clients
- Prioritization and delegation skills, with a sense of urgency
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations.
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