Client Success Manager
1 week ago
The publishing team sources premium publishers to deliver our incremental video demand, digital platform solutions and premium journalistic content. As a co-publisher, ShowHeroes works closely with publishers to gather learnings and share insights to ensure we're constantly developing meaningful partnerships. Internally, the supply team works closely with other departments, particularly sales and operations.
The Client Success Manager is responsible for ShowHeroes' publisher partnerships. You will develop your own relationships with them, support with the technical onboarding, communicate regularly, give and receive updates about performance indicators, business changes, communicate requests for specific bookings, and troubleshoot integration issues.
Tasks
- Update and regularly maintain the supply tracker with updates and changes relating to your publishers.
- Responsible for the onboarding and management of supply, troubleshooting issues as they arise.
- Produce and present quarterly business reviews to key publishers.
- Support communications between the internal operations team and your publishers, ensuring smooth, quick response times and managing expectations.
- Suggest new video content topics to the production team to produce in line with publisher requirements.
- Communicate with the supply teams in other markets, sharing learnings about your accounts and making suggestions to optimize.
Requirements
- Experience in digital media operations or account management.
- Knowledge of HTML, CSS, and VAST/VPAID preferred.
- Willingness to take responsibility, prioritize tasks, manage multiple deadlines, and manage expectations.
- Strong attention to detail and confident filtering, pivoting, and analyzing data.
- Efficiency and organizational skills.
- Strong communication – written and verbal.
- Strong people skills to develop productive relationships with clients and colleagues.
We strongly encourage you to apply, even if you don't meet all the listed criteria. We believe that diverse backgrounds and experiences enrich our team, and we welcome everyone who is excited about the opportunity and willing to learn and grow with us.
Benefits
- A technology and media company with numerous branches worldwide (e.g., Paris, New York, São Paulo, Milan, and Berlin).
- Flexible workplace and working hours.
- Friendly and inclusive culture.
- A place to grow personally and professionally with development initiatives.
- Enjoy one mental health day per year to focus on yourself.
- We offer a diverse, international place to work with equal opportunities for everyone.
- There is a lot to celebrate at team events, our summer parties, and more.
- Four impact days per year: to positively influence our environment and society.
At ShowHeroes Group, we embrace diversity in our roles as employees, entrepreneurs, and applicants. We focus on qualifications, performance, and compatibility with the values of our company.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionSales, Administrative, and Advertising
IndustriesAdvertising Services
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