Success Manager Lead

6 days ago


Stockholm, Stockholm, Sweden Optimizely Full time

Optimizely is seeking a seasoned Success Manager Lead to drive the growth and success of our customers. In this role, you will be responsible for owning the overall relationship with assigned clients, focusing on growth, retention, expansion, and satisfaction.

Key Objectives
  • You will work closely with customers and internal teams to build and execute a success plan that establishes critical goals and key performance indicators.
  • The ideal candidate will ensure customers adopt best practices for running their digital program and utilizing our platform effectively.
  • This role involves mentoring and inspiring fellow Customer Success Managers through great example and professional experience.

Requirements:

  1. 3+ years of experience in a related function with direct customer contact and engagement experience.
  2. Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
  3. Familiarity working with clients of all sizes and industries, private and public sector.


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