Business Growth Expert

15 hours ago


Stockholm, Stockholm, Sweden Learnifier Full time

The Role

This is an exciting opportunity to join our dynamic team as a Senior Customer Success Manager, taking our Customer Success function to the next level. You'll play a key part in ensuring that Learnifier's customers achieve exceptional value from our Learning Management System.

Your Responsibilities:

  • Build and nurture strong relationships with customers, helping them unlock the full potential of Learnifier's platform.
  • Own and drive strategies to improve customer retention, reduce churn, and maximize customer lifetime value.
  • Analyze customer data to identify opportunities for growth and proactively address challenges, ensuring customer success at every stage of the journey.
  • Collaborate with internal teams, including Sales, Product, and Leadership, to align customer needs with business goals.
  • Use CRM tools to monitor customer health, track progress, and report on key metrics.
  • Provide feedback and insights to the Product team to inform ongoing improvements and innovation.
  • Champion a customer-first mindset and foster a culture of continuous learning and collaboration within the team.

Requirements:

  • A proven track record: At least 3 years of experience in a Customer Success or Key Account Manager role, preferably within the SaaS or software industry.
  • Strategic mindset: You have a results-oriented approach and hands-on experience in developing strategies to retain customers and drive business growth.
  • Enterprise experience: Proven ability to manage relationships with large, complex customers, navigating their organizational structures, and delivering impactful results.
  • Customer retention expertise: Demonstrated success in reducing churn, improving retention metrics, and delivering measurable customer outcomes.
  • Tech-savvy: Familiarity with CRM tools and the ability to use data to guide decisions.
  • Exceptional communicator: Strong verbal and written communication skills in both Swedish and English, with the ability to convey complex ideas clearly and effectively.
  • Cross-functional problem-solver: You excel at working collaboratively to identify and implement solutions that meet customer and business needs.


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