Consumer Experience Manager

2 weeks ago

Malmo, Skåne, Sweden British American Tobacco Full time
Transformative Consumer Experience Manager Opportunity

British American Tobacco is embarking on a transformative journey, shifting from traditional products to potentially reduced-risk nicotine and non-nicotine products. As a key player in this evolution, we're seeking a seasoned Consumer Experience Manager to spearhead our consumer experience strategy in Sweden.

Key Responsibilities:
  • Develop and drive the Sweden CX strategy in collaboration with Area CX partners and end-market teams.
  • Lead and equip direct reports for success by providing strategic direction, development opportunities, and a healthy work environment within the CX team in Sweden.
  • Ongoing influence and collaboration with the Area Consumer Experience Team.
  • Influence and ensure consistency and alignments with the Nordics teams.
Requirements:
  • Minimum 5+ years' experience from a similar role.
  • Engaging and encouraging people, providing direction and focus, and driving results-oriented teams.
  • Commercially and consumer-centric, with a proven ability to engage partners proactively.
  • Lead and drive implementation of strategies to ensure objectives are achieved.
  • Drive the marketing cycle meetings (CPM, operational CPM).
  • Develop the team's knowledge and skills.
  • Resilience and adaptability in a fast-paced, highly regulated environment.
  • Proven experience in a highly regulated industry (FMCG).
  • Previous line management experience, including managing managers within a broader team.
  • Effective collaborator management, working with and managing multiple stakeholders (internal and external) with an ability to prioritize often conflicting requirements and advance issues to drive resolution when required.
  • Embracing change, enjoying working in a constantly evolving environment.
  • Critical thinking and a willingness to challenge norms both internally and externally to drive cultural and performance breakthroughs.
  • Experience working in a diverse team with several nationalities and cultures.
What We Offer:
  • A market-leading annual performance bonus (subject to eligibility).
  • A range of benefits, including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
  • Access to online learning platforms and personalized growth programs to nurture leadership skills.
  • A transformative environment, preparing for ongoing changes.

We prioritize continuous improvement and collaboration, inclusion, and partnership. We're committed to enabling every individual to thrive, regardless of background. We see career breaks as opportunities, not obstacles, and support professionals looking to restart their careers through The Global Returners program. Come bring your difference and see what's possible for you at BAT.

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