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Consumer Experience Manager
1 month ago
British American Tobacco is embarking on a transformative journey, shifting from traditional products to potentially reduced-risk nicotine and non-nicotine products. As a Consumer Experience Manager, you will play a pivotal role in developing and implementing the overall consumer experience strategy, driving the efficient and effective delivery of the consumer experience function, and equipping the CX team to succeed.
Key Responsibilities:- Strategy and Planning: Develop and drive the Sweden CX strategy alongside Area CX partners and the Sweden end-market.
- Lead Managers and Equip for Success: Ensure direct reports are equipped to succeed by providing the right development, strategic path, and healthy work environment for the CX team in Sweden.
- Ongoing Influence and Collaboration: Influence and collaborate with the Area Consumer Experience Team and ensure consistency and alignment with the Nordics teams.
- Minimum 5+ years' experience from a similar role.
- Engaging and encouraging people, providing direction and focus, and driving results.
- Commercially and consumer-centric, with the ability to engage partners proactively.
- Lead and drive implementation of strategies to ensure objectives are achieved.
- Drive the marketing cycle meetings (CPM, operational CPM).
- Develop the team's knowledge and skills.
- Resilience and adaptability to working in a fast-paced, highly regulated environment.
- Proven experience in a highly regulated industry (FMCG).
- Previous line management experience, including managing managers within a broader team.
- Effective collaborator management, working with and managing multiple stakeholders (internal and external) with the ability to prioritize often conflicting requirements and advance issues to drive resolution when required.
- Embracing change, enjoying working in a constantly evolving environment.
- Critical thinking and agitation, challenging norms both internally and externally to drive cultural and performance breakthroughs.
- Experience working in a diverse team with several nationalities and cultures.
- A market-leading annual performance bonus (subject to eligibility).
- A range of benefits, including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
- Access to online learning platforms and personalized growth programs to nurture leadership skills.
- A transformative environment, preparing for ongoing changes.
We prioritize continuous improvement and collaboration, inclusion, and partnership. We are committed to enabling every individual to thrive, regardless of background. We see career breaks as opportunities, not obstacles, and support professionals looking to restart their careers through The Global Returners program.
