Enterprise Service Delivery Lead

5 days ago


Gothenburg, Västra Götaland, Sweden WSP Sverige AB Full time
Service Transition Manager

WSP Sverige AB is a global leader in engineering and professional services, delivering cutting-edge solutions to our clients worldwide.

This position is part of the Enterprise IT Service Management Organisation, reporting into the Practice Manager, Operational Readiness, as part of our global transformation initiative.

Responsibilities:
  • Develop a cohesive environment between the IT Project Management Office and Front Line Services Hub organisations, including IT Partners and other 3rd parties working as part of the Hub operation.
  • Adhere to defined processes and operating procedures to ensure efficient support for new or changed services.
  • Design and implement comprehensive training programs for support and operational teams, including 3rd party suppliers and IT partners.
  • Partner with the Enterprise ITSM Asset & Configuration Management team to maintain a comprehensive and accurate CMDB.
  • Oversee the Service Catalogue through 'the project' to reflect changes to existing services and add/new or retired services.
  • Work closely with IT Project Management Office and Front Line Services Operational teams to identify and mitigate 'project' risks and issues before Change Enablement.
  • Establish clear expectations on the performance and use of new or changed services with Front Line Services operational teams and regional Business Partners.
  • Document key insights for continuous improvement of the Service Transition process and standard operating procedures.
  • Provide valuable inputs for continual service improvement activities based on experience and observations and through feedback.


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