Digital Service Delivery Lead

4 days ago


Gothenburg, Västra Götaland, Sweden Volvo Business Services AB Full time

Volvo Business Services AB seeks a seasoned Digital Service Delivery Lead to drive our digital transformation efforts. As a key member of our team, you'll be responsible for managing relationships between business stakeholders, regional teams, and external suppliers.

Key Responsibilities
  • Represent IT solutions in the market and serve as a point of contact for ongoing communication with business and departmental leads.
  • Develop and maintain solutions that meet business needs, collaborating with integration engineers and architects to design, develop, integrate, and evaluate APIs.
  • Engage with clients and internal teams to gather requirements, leveraging interviews, workshops, and surveys to ensure accurate documentation.
  • Oversee the management of solutions and service delivery, ensuring seamless execution of continuous improvements, small-medium projects, and maintenance activities.
  • Collaborate with Digital & IT functions across all areas to ensure consistent deployment of processes, tools, and technology essential for effective solution management.
  • Align with DPO, DPAO, and DPM priorities and act in agreement with Digital Strategy and Stable Teams objectives.
  • Partner with business leadership and other stakeholders to define opportunities, identify projects based on ROI, productivity, compliance, efficiency, and other criteria.
  • Communicate project information to market leaders and business functional managers.
  • Proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business in the markets.
About Your Future Team

As a Digital Service Delivery Lead, you'll report directly to the Director of Digital Delivery Area Engagement. Our Digital and IT division is the backbone of Volvo Business Services AB's success, driving strategic growth and delivering exceptional customer experiences.

Join us in this exciting journey, focusing on Digital Innovation to meet the demands of our customers in an increasingly digitalized world. The preferred location is Gothenburg, Sweden, where we're establishing our new Global Hub; alternative location is Wroclaw (Poland).

Requirements
  • At least 3 years' experience in business solution and stakeholder management.
  • Broad exposure to systems development lifecycle phases within various technologies and applications.
  • Profound understanding of captive or financial industry business processes and trends.
  • Demonstrated understanding and experience of commercial solutions and the sales process.
  • Hands-on approach to gain deep understanding of solutions for their effective delivery, willing to take on any task to get the job done.
  • Proven expertise and success in managing business relationships and software delivery of enterprise-class systems.
  • Demonstrated capability for problem-solving, sound judgment, and assertiveness.
  • Strong experience working in an international and multicultural environment.
  • Ability to engage and execute change.
  • Highly self-motivated and willing to take ownership and responsibility.
  • In-depth knowledge of project execution and software development methodologies.
  • Proficient analytical and planning skills, with proven capacity to execute against targets.
  • Ability to work independently and influence decision makers without having managerial authority.
  • Exceptional interpersonal skills; able to work, network, delegate, and influence at all levels of the organization both internally and externally.
  • Proficiency in English.
  • Communication and presentation skills at professional level.


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