
Service Assurance Lead
5 days ago
Job Title: Service Assurance Lead
Company Overview:
At HCL Technologies Sweden AB - Göteborg, we are seeking an experienced Service Assurance Lead to join our team. As a key member of our SOC team, you will play a critical role in ensuring high-quality service delivery and process adherence.
Key Responsibilities:
- Delivery Schedules: Adhere to delivery schedules for reports and scheduled activities.
- Quality Delivery: Ensure high-quality service delivery and process adherence.
- Compliance:
- Comply with Standard Operating Procedures (SOPs) during configuration and troubleshooting to prevent repeat errors and downtime.
- Ensure compliance with Service Level Agreements (SLAs) for timely response, alert management, and report availability.
- People Development:
- Stay up-to-date with new technologies and products through continuous skill development and certification.
- Share knowledge and expertise with peers and within the group.
- Be adaptable to take on related responsibilities and roles as per organizational needs.
- Technical Expertise:
- Provide support for Security Incident and Event Monitoring technology using vendor tools like Splunk Cloud Enterprise and XSOAR.
- Gather experience in the following SOC areas:
- Playbook design and editing.
- Alert and incident response.
- SIEM deployment, administration, and architecture design.
- Desirable SOAR experience in deployment and architecture design.
- Preferred Insider Threat program design and implementation experience.
Requirements:
Functional Skills:
- Primary Skills:
- Participate in meetings with application teams and other platforms.
- Collect security/application data related to logs onboarding.
- Collaborate with different platforms for onboarding and compliance activities (CIM Data modeling).
- Validate Splunk indexing, CIM compliance, and data modeling.
- Document and handover to customers and the SOC team.
- Secondary Skills:
- Microsoft Azure Security Center/Defender with Microsoft Sentinel and Log Analytics.
- Regular expressions, field extraction rules, JSON, and/or XML (XPath queries).
- Lead meetings and presentations for management and executive-level personnel.
- Design and/or facilitate Insider threat programs.
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