Service Assurance Lead

5 days ago


Gothenburg, Västra Götaland, Sweden HCL Technologies Sweden AB - Göteborg Full time

Job Title: Service Assurance Lead

Company Overview:

At HCL Technologies Sweden AB - Göteborg, we are seeking an experienced Service Assurance Lead to join our team. As a key member of our SOC team, you will play a critical role in ensuring high-quality service delivery and process adherence.

Key Responsibilities:

  1. Delivery Schedules: Adhere to delivery schedules for reports and scheduled activities.
  2. Quality Delivery: Ensure high-quality service delivery and process adherence.
  3. Compliance:
    1. Comply with Standard Operating Procedures (SOPs) during configuration and troubleshooting to prevent repeat errors and downtime.
    2. Ensure compliance with Service Level Agreements (SLAs) for timely response, alert management, and report availability.
  4. People Development:
    1. Stay up-to-date with new technologies and products through continuous skill development and certification.
    2. Share knowledge and expertise with peers and within the group.
    3. Be adaptable to take on related responsibilities and roles as per organizational needs.
  5. Technical Expertise:
    1. Provide support for Security Incident and Event Monitoring technology using vendor tools like Splunk Cloud Enterprise and XSOAR.
    2. Gather experience in the following SOC areas:
      1. Playbook design and editing.
      2. Alert and incident response.
      3. SIEM deployment, administration, and architecture design.
      4. Desirable SOAR experience in deployment and architecture design.
      5. Preferred Insider Threat program design and implementation experience.

Requirements:

Functional Skills:

  1. Primary Skills:
    1. Participate in meetings with application teams and other platforms.
    2. Collect security/application data related to logs onboarding.
    3. Collaborate with different platforms for onboarding and compliance activities (CIM Data modeling).
    4. Validate Splunk indexing, CIM compliance, and data modeling.
    5. Document and handover to customers and the SOC team.
  2. Secondary Skills:
    1. Microsoft Azure Security Center/Defender with Microsoft Sentinel and Log Analytics.
    2. Regular expressions, field extraction rules, JSON, and/or XML (XPath queries).
    3. Lead meetings and presentations for management and executive-level personnel.
    4. Design and/or facilitate Insider threat programs.


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