Service Delivery Manager

5 days ago


Gothenburg, Västra Götaland, Sweden TN Sweden Full time
Job Overview
The position of Controls Service Manager in the Nordics department at TN Sweden plays a crucial role in overseeing a team of 8 engineers to deliver exceptional control services to customers. This role requires a leader who can motivate the team to maximize uptime according to service level agreements and build an effective team focused on customer service.

Key Responsibilities
• Motivate the team to deliver outstanding results and optimize service delivery
• Lead people management and develop an effective team that prioritizes customer satisfaction
• Ensure organizational readiness for new and existing technology with the Controls Operations Manager
• Collaborate with Sales and Account Management to provide technical solutions, estimates, and project planning for controls
• Identify customer needs and expand Controls Service offerings to increase profitability

Requirements
To succeed in this position, you will need to possess leadership skills, strong communication abilities, and a customer-centric approach. A flexible attitude is also required to support the team during out-of-hours periods when necessary.
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