Senior Service Delivery Manager

4 days ago


Gothenburg, Västra Götaland, Sweden Eliq AB Full time

Key Responsibilities

  1. Manage the team of Service Delivery Managers and Support Engineers who are responsible for day-to-day interactions with our clients.
  2. Deeply understand our clients and their pain points to enable you to prioritize the delivery team's workload and help clients achieve their goals.
  3. Act as the escalation point for clients, ensuring they always achieve an excellent service from Eliq and that we deliver according to our contractual commitments.

Requirements

  • 4+ years of successful experience in a client-facing technical leadership role within Client Success, Delivery, PMO, or equivalent.
  • Highly motivated, with strong communication skills, a commercial mindset, and a demonstrated ability to work with complex enterprise software deliveries.
  • Excellent communication skills in English, with experience from a highly international environment.

Location

The role will be based at our Swedish Headquarters in Gothenburg or Vilnius, Lithuania. Occasional travel may be required around Europe.



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