
Service Delivery Manager Digital Solutions
2 days ago
We are seeking an experienced Operations Director to lead our digital platforms team, responsible for defining and implementing strategic roadmaps to drive business growth and improve customer satisfaction.
Responsibilities:
- Develop and maintain process descriptions for the digital solutions operations platform, ensuring compliance with regulations and directives.
- Drive development in critical areas such as Order to cash, ECP, Document Management, PLM/MM/UDI, and complaints handling.
- Coordinate Production/Contract Manufacturing and Supply Chain/Logistics, optimizing efficiency and reducing costs.
- Collaborate with internal partners (Quality, Regulatory Affairs, Sourcing) to ensure alignment and drive business outcomes.
- Investigate product malfunctions and coordinate improvements, ensuring customer satisfaction and loyalty.
- Participate in audits, risk management, and health hazard evaluations, maintaining a safe and healthy work environment.
- Set up and lead the Supply chain Network for digital solutions, ensuring efficient and effective supply chain management.
Requirements:
- Experienced leader with several years of experience within service design, digital innovation/solution development, or in digitally related operation functions.
- Strong communicator with excellent written and verbal skills in English, able to articulate complex ideas and strategies.
- Analytical and process-oriented, with a passion for continuous improvement and a results-driven approach.
- Knowledge in Product Management and Business Process Management, with the ability to apply this knowledge to drive business outcomes.
What We Offer:
Our company offers a competitive total rewards package, including a comprehensive benefits program and opportunities for professional growth and development.
We are committed to empowering individuals and communities through our products and services. Join us in shaping the future of digital solutions
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