Retention Specialist

14 hours ago


Stockholm, Stockholm, Sweden Stories Full time
Responsibilities:
As a Loyalty Lead, you will be responsible for driving the strategy, concept, and customer value proposition to align with business goals and meet customer needs. You will lead the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer Service. You will also ensure a consistent, inspiring, and frictionless experience for our customers at every touchpoint.

Key responsibilities include: driving communication initiatives across teams to engage both customers and internal stakeholders; building strong relationships with stores, driving engagement and supporting training initiatives to ensure store colleagues understand and execute the program effectively; forging strong collaborations with external partners to introduce new customer value propositions and enhance the program's appeal; tracking customer satisfaction, business performance, and competitor trends, and suggesting improvements to keep the program fresh and competitive.

Our ideal candidate has a natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration. They should be a self-starter who takes ownership of projects and has the courage to drive new ideas forward with enthusiasm and dedication.

  • Stockholm, Stockholm, Sweden ServiceNow, Inc. Full time

    Serve as a SaaS Retention Specialist at ServiceNow, where you will play a key role in ensuring customer satisfaction and retention through effective negotiation and strategy development. As a SaaS Retention Specialist, you will negotiate renewal contracts and develop strategic plans to drive revenue growth and customer satisfaction.Key...


  • Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

    & Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.We are seeking a highly motivated and experienced individual to join our team as a Retention and Engagement Specialist. The successful...


  • Stockholm, Stockholm, Sweden Outpost24 Group Full time

    The Customer Retention Specialist role at Outpost24 Group requires a proactive approach to ensuring the long-term success of our customers. By utilizing our SaaS solutions, you will identify opportunities for growth and implement strategies to enhance customer satisfaction.Responsibilities:Develop and implement tailored customer retention plans to meet...

  • Retention Specialist

    14 hours ago


    Stockholm, Stockholm, Sweden Stories Full time

    Job Description& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty, and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.In this role, you'll have the opportunity to take advantage of a hybrid working arrangement. You'll have the flexibility...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Description:We're seeking a Customer Experience Leader to lead our strategic efforts in CRM and Marketing Automation across all our brands and markets. This role requires crafting, implementing, and refining advanced retention strategies, balancing innovative customer engagement with robust data analysis and segmentation.Key Responsibilities:Develop and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job DetailsThis role will be part of our Loyalty team, where you will collaborate closely with two Campaign & Content Specialists. We offer a hybrid workplace, with options for bases in Oslo or Stockholm. Some travel may be required between our main offices.What We're Looking For:A strategic and commercially driven loyalty expert with a strong understanding...


  • Stockholm, Stockholm, Sweden H&M Group Full time

    About the RoleThis is a unique opportunity for a Customer Retention and Growth Expert to join our team. The successful candidate will be responsible for developing and implementing strategic initiatives that drive customer retention and growth. You will lead a team of professionals and collaborate with cross-functional teams to achieve business goals.Key...


  • Stockholm, Stockholm, Sweden ServiceNow Full time

    About Us:At ServiceNow, our mission is to make the world work better for everyone. We're a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Job Responsibilities:Negotiate and manage all aspects of renewal contracts to maximize value for both parties.Develop and execute strategies...


  • Stockholm, Stockholm, Sweden Funnel Full time

    Job OverviewAs a Technical Marketing Specialist, you will develop and maintain a deep understanding of Funnel's technology and products.You will work closely with cross-functional teams to identify opportunities for growth and develop strategic plans to drive customer acquisition and retention.Our ideal candidate will have a strong background in software...


  • Stockholm, Stockholm, Sweden Beyond Retail Full time

    We are seeking a highly skilled Marketing and Communications Specialist to join our team at Beyond Retail. As a key member of our marketing department, you will play a critical role in driving customer engagement and loyalty across all touchpoints.Key ResponsibilitiesDevelop and implement multi-channel customer retention campaigns to increase user engagement...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Organizational AlignmentThe Information Governance Specialist will be responsible for ensuring that data governance practices are embedded within the organization's operations, ensuring data is accurate, reliable, and a true asset for the business. This includes collaborating with Data Area Owners and Data Stewards to ensure compliance with data-related laws...


  • Stockholm, Stockholm, Sweden Raw Fury Full time

    We are seeking a Community Engagement Specialist to help us build and maintain a thriving game community.In this role, you will be responsible for creating and sharing content that showcases our games and fosters engagement with our community.Your key responsibilities will include:Developing and implementing a community engagement strategy to increase user...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    **Why Work with Us**We offer a unique opportunity to join a rapidly expanding company that is revolutionizing the legal industry. Our team is passionate about innovation, collaboration, and continuous improvement, and we are committed to delivering exceptional customer experiences.We believe in empowering our employees to take ownership of their work,...


  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    Nordea Bank Norge ASA is committed to protecting its customers and the financial system. We are now looking for a talented and driven Senior Data Governance Specialist to join our team in the Financial Crime Intelligence, Investigation and Analytics (FCIIA). This unique opportunity offers a chance to grow and develop in a dynamic environment shaped by...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleThe Senior Marketing Specialist - Customer Retention position at TN Sweden is an exciting opportunity to join our loyalty team and contribute to driving commercially successful campaigns that enhance customer loyalty and retention.Key Requirements:Experience in project management, with the ability to lead campaigns from start to finish.A...


  • Stockholm, Stockholm, Sweden Embark Studios Full time

    Senior Game Economy SpecialistWe are seeking a highly skilled senior game economy specialist to join our team at Embark Studios.This role involves designing and implementing systems and mechanics that promote player engagement and retention, as well as sustainable and player-friendly monetization features.Develop and implement game economies, progression...


  • Stockholm, Stockholm, Sweden ServiceNow Full time

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter.Job DescriptionWe are seeking a skilled Renewal Account Manager to lead customer...


  • Stockholm, Stockholm, Sweden Embark Studios - Stockholm Full time

    About the RoleWe're seeking an experienced Senior/Lead Economy and Engagement Designer to join our team in Stockholm. As a key member of our design team, you'll be responsible for driving player engagement and retention through innovative game design and monetization strategies.Key Responsibilities:Develop and implement game design and monetization...


  • Stockholm, Stockholm, Sweden Embark Studios - Stockholm Full time

    Job DescriptionWe are seeking an experienced Senior/Lead Economy and Engagement Designer to join our team at Embark Studios in Stockholm. In this role, you will be responsible for designing and implementing systems and mechanics that promote deep player engagement and retention.Key Responsibilities:Design, implementation, and evaluation of monetization...


  • Stockholm, Stockholm, Sweden Meltwater Group Full time

    Drive Business Growth at Meltwater Group, a leading global technology company. We're seeking an experienced Account Manager to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts.The ideal candidate will possess strong strategic thinking and execution capabilities, with a focus on customer retention and...