Contract Renewal Specialist

6 days ago


Stockholm, Stockholm, Sweden ServiceNow Full time
Company Overview

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter.

Job Description

We are seeking a skilled Renewal Account Manager to lead customer retention and adoption of our SaaS product for complex accounts/territories. The successful candidate will develop win/win negotiation strategies, identify customer needs, and provide exceptional customer management skills.

  • Negotiate renewal contracts with a focus on maximizing contract value while enhancing the customer relationship.
  • Monitor customer health metrics to identify risks and develop risk mitigation strategies.
  • Collaborate with the wider team to provide regular updates on renewal status and escalate when needed.

The ideal candidate will have experience leading customer retention, advanced proficiency in contract renewal processes, and strong relationships with peers and partners.



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