Service Operations Manager

4 weeks ago

Malmo, Skåne, Sweden Tesla Full time
Service Supervisor Job Description

Tesla's Service Supervisors are the leaders of our remote Mobile Service team. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency.

Key Responsibilities:
  • Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals.
  • Maintain appropriate service procedures and inventories.
  • Manage the smooth flow of work through our mobile operation.
  • Serve as the process leader for mobile activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service organisation.
  • Lead, coach and develop a highly engaged team of technicians.
  • Partner with Mobile Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs.
  • Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
  • Monitor to ensure that all employees comply with safety regulations and EHS procedures.
  • Fleet ownership ensuring full vehicle compliance in all areas including but not limited to MOT's, Vehicle inspections, tyre wear.
  • Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure holiday and other time off consistent with company policies.
  • Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources.
  • Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service centre and overall service organization.
  • Partner with Service Management and other stakeholders to scale and grow the service production team in support of company targets.
  • Perform other duties as assigned by the Mobile Service Manager.
  • Assist with administrative tasks in absence of Mobile Service Dispatcher
  • Edit and close lease requests by invoicing in ROB
Requirements:
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Analytical ability to understand and impact key performance indicators
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
  • A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you're interacting with
  • Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
  • Possess the ability to build trust with your team and your Manager
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems. Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language and preferably Swedish
  • A valid driving license and safe driving record
  • Must be willing to travel and work within managed areas
  • Leadership experience is preferred
  • Right to work in Sweden

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