Service Management Specialist

5 days ago


Malmo, Skåne, Sweden Advania Full time

Job Description:

Advania is seeking a skilled Service Management Specialist to join our team in the role of Service Managementkonsult. As a key member of our Managed Services team, you will play a central role in establishing collaboration between service delivery teams, both at the onset of new customer relationships and in the development of existing ones.

Key Responsibilities:

  • Build relationships and create conditions for seamless collaboration, both with customers and internally.
  • Establish Service Management for the customer using ServiceNow and ITIL processes.
  • Ensure that Service Management in projects is delivered in accordance with the project plan.
  • Understand the customer's business operations to meet expectations in project deliveries.
  • Ensure that deliveries are made with high quality and customer satisfaction.
  • Ensure handover from project to operations and maintenance.

About the Role:

The Service Management role at Advania involves establishing collaboration, governance, service desk services, service portal services, integration of incidents, and incident management systems as a service.

Requirements:

  • Experience in the IT industry.
  • Knowledge of ITIL processes (desirable with ITIL Foundation certification).
  • Familiarity with project deliveries with a focus on Service Management.
  • Ability to understand business needs and translate them into effective solutions.
  • System understanding (preferably of incident management systems).
  • Good knowledge of both Swedish and English, both in speech and writing.

What We Offer:

As a Service Management Specialist at Advania, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our company. We offer a challenging and rewarding work environment, with opportunities for professional development and growth.



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