Service Delivery Manager

3 hours ago


Malmo, Skåne, Sweden Ikano Bank AB Sweden Full time
Service Manager Job Description

As a Service Manager at Ikano Bank AB Sweden, you will be responsible for ensuring the delivery of high-quality IT services that meet the business needs of our organization. You will drive the service delivery lifecycle, from planning to delivery, and ensure that services are delivered in a cost-effective manner.

Main Responsibilities
  • Service Delivery: Ensure that services are delivered on time, within budget, and to the required quality standards.
  • Service Governance: Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs) to ensure that services meet business requirements.
  • Service Improvement: Identify areas for service improvement and develop plans to implement changes that will enhance service quality and efficiency.
  • Service Quality: Ensure that services are delivered to the required quality standards and that any issues are promptly addressed.
  • Service Reporting: Provide regular service reports to stakeholders to ensure that they are informed of service performance and any issues.
Requirements
  • Education: Bachelor's degree in a relevant field, such as business administration or computer science.
  • Experience: Minimum 5 years of experience in service management, with a strong background in IT service management.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Language: Fluent in English, with the ability to communicate effectively in a multinational environment.
What We Offer

As a Service Manager at Ikano Bank AB Sweden, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering high-quality services. You will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities as you grow in your role.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and experienced service manager who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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