Service Delivery Manager
3 hours ago
As a Service Manager at Ikano Bank AB Sweden, you will be responsible for ensuring the delivery of high-quality IT services that meet the business needs of our organization. You will drive the service delivery lifecycle, from planning to delivery, and ensure that services are delivered in a cost-effective manner.
Main Responsibilities- Service Delivery: Ensure that services are delivered on time, within budget, and to the required quality standards.
- Service Governance: Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs) to ensure that services meet business requirements.
- Service Improvement: Identify areas for service improvement and develop plans to implement changes that will enhance service quality and efficiency.
- Service Quality: Ensure that services are delivered to the required quality standards and that any issues are promptly addressed.
- Service Reporting: Provide regular service reports to stakeholders to ensure that they are informed of service performance and any issues.
- Education: Bachelor's degree in a relevant field, such as business administration or computer science.
- Experience: Minimum 5 years of experience in service management, with a strong background in IT service management.
- Skills: Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Language: Fluent in English, with the ability to communicate effectively in a multinational environment.
As a Service Manager at Ikano Bank AB Sweden, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering high-quality services. You will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities as you grow in your role.
We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and experienced service manager who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Malmo, Skåne, Sweden Ikano Bank AB Sweden Full timeService Manager Job DescriptionAs a Service Manager at Ikano Bank AB Sweden, you will be responsible for ensuring the delivery of high-quality IT services that meet the business needs of our organization. You will drive the service delivery lifecycle, from planning to delivery, and ensure that our services are aligned with business objectives.Key...
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