Service Delivery Manager

3 weeks ago


Malmo, Skåne, Sweden Ikano Bank AB Sweden Full time
Service Manager Job Description

We are seeking a highly skilled Service Manager to join our team at Ikano Bank AB Sweden. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that meet the needs of our business and customers.

Key Responsibilities:
  • Develop and implement service management strategies to improve service delivery and quality.
  • Collaborate with business stakeholders and service delivery suppliers to ensure alignment and effective service delivery.
  • Manage service requests, incidents, and problems to ensure timely and effective resolution.
  • Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs) to ensure service delivery meets business requirements.
  • Monitor and report on service performance metrics to ensure service delivery meets business requirements.
  • Identify and implement opportunities for service improvement and cost reduction.
Requirements:
  • Minimum 5 years of experience in service management, IT service management, or a related field.
  • Proven track record of delivering high-quality services that meet business requirements.
  • Strong collaboration and communication skills to work with business stakeholders and service delivery suppliers.
  • Ability to analyze complex service delivery issues and develop effective solutions.
  • Strong knowledge of IT service management frameworks and methodologies.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application.


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