Nordic Support Lead

6 hours ago


Stockholm, Stockholm, Sweden MSD Full time
Job Title:

Head of Customer Experience

Key Responsibilities:

The Head of Customer Experience will lead our customer support teams in the Nordic region, ensuring top-notch Tier 1 and Tier 2 support efforts.

  • Manage a team of approximately 12 members.
  • Assist with product launches and coordinate support efforts across multiple departments.
Qualifications:
  1. Minimum of 3 years of experience in customer support or management roles.
  2. Strong communication and leadership skills.
  3. Familiarity with Business-to-Consumer techniques and various Enterprise Resource Planning systems.


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