Omni-Channel Engagement Director

1 day ago


Stockholm, Stockholm, Sweden Philip Morris ApS Full time

About the Job:

The Consumer Experience Lead is responsible for driving business growth through exceptional customer experiences across various retail channels. As a key member of our team, you will collaborate with cross-functional teams to develop and execute strategies that enhance consumer engagement and loyalty.

Your Key Responsibilities:

  • Develop and implement strategies to enhance consumer engagement and loyalty.
  • Collaborate with cross-functional teams to deploy annual commercial retail calendars and assess feasibility.
  • Conduct regular store reviews to evaluate consumer experience and provide actionable feedback.
  • Manage operational relationships with retail representatives and ensure seamless execution of tasks.

About You:

We are seeking an experienced professional with a strong background in retail and customer experience. Your excellent communication and stakeholder management skills will enable you to navigate complex projects and drive results-driven outcomes.

What We Offer:

  • A collaborative and dynamic work environment that values innovation and creativity.
  • The opportunity to work on high-impact projects that drive business growth and sustainability.
  • A competitive compensation package that rewards your expertise and contributions.
  • The chance to develop your skills and advance your career within a global organization.


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