
People Success Advocate
17 hours ago
We're seeking a seasoned Customer Success Manager to join our Eletive AB team. As a key member of our Customer Success team, you'll play a critical role in driving customer satisfaction and loyalty through our intelligent People Success Platform.
Your primary goal will be to ensure our customers achieve exceptional results and realize a strong return on investment through Eletive. You'll work closely with our customers to understand their needs, provide guidance, and ensure they get the most out of our platform.
Your responsibilities will include:
- Developing and executing customized success plans to meet customer objectives
- Providing expert guidance on how to use our People Success Platform to achieve business results
- Conducting regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks
- Collaborating with Product and Account Management teams to align on customer needs and identify growth opportunities
- Maintaining accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality
- Staying updated on Eletive products and best practices while sharing insights across the team
To excel in this role, you'll need:
- A BA/BS degree in a related field
- 2+ years of hands-on experience in a similar role
- Excellent communication and interpersonal skills
- Proven ability to build strong relationships with customers and internal stakeholders
- Ability to analyze complex customer needs and develop effective solutions
- Strong problem-solving skills and attention to detail
- Fluent Dutch and English language proficiency
- Alignment with our Core Values: We Grow Together, We Innovate and Iterate, and We Lead Ourselves
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