
Wellness Program Manager
12 hours ago
We're looking for a highly skilled Customer Success Manager to join our team at Eletive AB. As a key member of our Customer Success team, you'll play a vital role in helping our customers achieve exceptional results through our intelligent People Success Platform.
Our Customers are at the heart of everything we do, and we're committed to delivering exceptional experiences that drive business outcomes. As a Customer Success Manager, you'll work closely with our customers to understand their needs, provide guidance, and ensure they get the most out of our platform.
Your responsibilities will include:
- Delivering tailored solutions to meet customer needs and objectives
- Providing expert guidance on how to use our People Success Platform to achieve business results
- Conducting regular check-ins to assess customer satisfaction and provide recommendations for improvement
- Collaborating with cross-functional teams to align on customer needs and identify growth opportunities
- Maintaining accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality
- Staying updated on Eletive products and best practices while sharing insights across the team
To succeed in this role, you'll need:
- A BA/BS degree in a related field
- 2+ years of hands-on experience in a similar role
- Exceptional communication and interpersonal skills
- Proven ability to build strong relationships with customers and internal stakeholders
- Ability to analyze complex customer needs and develop effective solutions
- Strong problem-solving skills and attention to detail
- Fluent Dutch and English language proficiency
- Alignment with our Core Values: We Grow Together, We Innovate and Iterate, and We Lead Ourselves
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