
Employee Engagement Coordinator
17 hours ago
Eletive is not just a company; it's a movement towards creating workplaces where people truly thrive. As a Customer Success Manager, you'll be part of this movement, helping our customers unlock the full potential of our People Success Platform.
Your primary goal will be to ensure our customers achieve exceptional results through Eletive, our intelligent platform designed to enhance well-being and engagement in organizations. You'll work closely with our customers to understand their needs, provide guidance, and ensure they get the most out of our platform.
Your responsibilities will include:
- Leading customers through onboarding and ensuring they quickly achieve value from Eletive
- Serving as the primary point of contact for customer needs and advocating for their feedback to internal teams
- Conducting regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks
- Collaborating with Product and Account Management teams to align on customer needs and identify growth opportunities
- Maintaining accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality
- Staying updated on Eletive products and best practices while sharing insights across the team
To excel in this role, you'll need:
- A BA/BS degree in a related field
- 2+ years of hands-on experience in a similar role
- Excellent communication skills, service-mindedness, and a passion for maintaining and developing meaningful customer relationships
- Conscientiousness and attention to detail in your work
- Comfort managing multiple ongoing projects simultaneously and being solution-focused and ready to tackle customer problems
- The ability to give and receive feedback effectively
- A team player mentality with enthusiasm for contributing to a thriving work environment
- Fluent Dutch and English language proficiency
- Alignment with our Core Values: We Grow Together, We Innovate and Iterate, and We Lead Ourselves
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