Digital Experience Strategist

4 weeks ago

Stockholm, Stockholm, Sweden Optimizely Full time
Unlock Your Digital Potential

At Optimizely, we're on a mission to empower businesses to unlock their digital potential. Our innovative solutions help marketing and product teams create and optimize digital experiences across all channels.

Job Summary

We're seeking a highly skilled Customer Success Manager to join our team. As a key partner, you'll help customers achieve their strategic objectives and extract maximum value from their investment in our products.

Key Responsibilities
  • Develop and execute success plans that establish critical goals and key performance indicators.
  • Ensure customers adopt best practices for running their digital program and using our platform.
  • Aid customer teams in exposing program value to their organization.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and building a culture of harmonizing, understanding, and acting on digital data.
  • Establish a trusted advisor relationship with assigned customers and drive continued value of our solution and services.
Requirements
  • 3+ years of experience in a related function with direct customer contact and engagement experience, preferably at a SaaS-based company.
  • Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
  • Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
  • Experience working with web or mobile app product and development teams.
  • Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
  • Project and stakeholder management experience & skills.
  • Fluency in English & Swedish is a must-have.
What We Offer

We offer a high-growth space, both virtually and in person, where you can do your best work and unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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