Senior Nordic Baltic Service Operations Manager
4 days ago
We are seeking a highly skilled and experienced Service Manager to join our team at EOS GmbH, the world market leader for industrial 3D printing.
About Us
EOS GmbH is a global company with over 1000 employees from around the world. We work together to accelerate the world's transition to Responsible Manufacturing. Our vision is to shape the future of manufacturing with innovative technology.
Your Mission
- As a Service Manager, you will be responsible for managing a team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.
- You will represent your unit externally and internally, serving as the first point of contact for all service-related topics from and towards our customers.
- Customer centricity is our key driver. You will show our customer orientation by carrying out regular visits to key customers, doing business-critical issue management, supporting manufacturing customers regarding all their service requirements, defining and developing customized solutions for them, and feeding back their requests into the service organization.
- You will be responsible for resource and budget planning, aligning and implementing the service strategy within the Region.
- You will act as the main interface with the customer for escalated service cases and be the main contact to the central service organization. You will drive continuous improvement activities when it comes to relevant Service processes in cooperation with the Headquarter and internal and external SLAs and KPIs.
- Development and training are important to us. You will get intensive in-house trainings on our systems, tools, technology, and company culture, but also plan trainings for your employees.
Your Talents
- You hold a degree in Engineering or Economics or an equivalent combination of education and experience.
- You have experience in a similar role, including leading teams and in the field of complex industrial equipment (production/machines), preferably within Additive Manufacturing.
- You are experienced in managing conflicting priorities in a fast-moving environment.
- You can match customers' requirements with companies' ability to deliver (Expectation Management).
- You possess strong analytical-, operational-, strategic- and financial management skills.
- You have a very good command of spoken and written English, plus a willingness to travel.
Estimated Salary: €80,000 - €110,000 per year, depending on qualifications and experience.
What We Offer
- A dynamic and innovative work environment.
- The opportunity to work with cutting-edge technology.
- A comprehensive training program to help you succeed in your role.
- A competitive salary and benefits package.
- The chance to work with a diverse and international team.
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