Regional Scheduling Lead
14 hours ago
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Schedule Optimization Specialist
In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively. The mission of this role includes optimizing service delivery, growing and leveling up your team, setting scheduling strategies, building scalable routines, understanding forecasts, identifying process improvements, and driving KPI improvements. You'll be responsible for co-owning quarterly OKR target-setting with fellow leads and building smaller-scale forecasts to support exceptional events.
The ideal candidate has at least 1 year of experience leading teams or 1 year in a Workforce Management role. They should have created schedules in a contact centre environment, possess a strong understanding of Workforce Management, and have experience in forecasting, capacity planning, scheduling, and real-time management. Additionally, they should be able to identify and resolve issues independently, take ownership, and creatively solve problems while improving efficiency. Strategic thinking and data-driven approaches are also essential for success in this role.
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