Customer Service Manager
22 hours ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Alstom in Vasteras, Sweden.
As a key member of our customer service team, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression, and overseeing delivery management to guarantee timely and efficient project execution.
You will also be responsible for tracking warranty obligations to ensure compliance and customer satisfaction, facilitating effective communication between internal maintenance teams and Health Hub solutions, and nurturing a culture of leadership, resilience, adaptability, and a continuous learning mindset within the team.
About YouWe value passion and attitude over experience, so we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
- Degree in Business Administration, Management, Engineering, or a related field.
- Experience or understanding of customer service and delivery management.
- Knowledge of Key Performance Indicators (KPIs) and their management.
- Familiarity with warranty tracking and warranty obligations.
- Strong process orientation with a methodical approach to problem-solving.
- Excellent communication and leadership skills.
- Resilience and adaptability in a fast-paced environment.
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
We offer a dynamic and supportive working environment, cutting-edge tools to enhance customer service, manage KPIs, and ensure efficient delivery and warranty tracking, and opportunities for growth and development.
Our reward package is fair and dynamic, recognizing your performance and potential, and we offer comprehensive and competitive social coverage (life, medical, pension).
We're looking for someone who is passionate about delivering exceptional customer service and is committed to making a positive impact on our customers and our business.
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