Current jobs related to Customer Service Manager - Västerås, Västmanland - Alstom

  • Customer Service Manager

    3 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Alstom. As a key member of our support desk team, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression, and...

  • Customer Service Manager

    3 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    Req ID: 457716At Alstom, we're committed to creating a greener and smarter mobility future. As a key member of our team, you'll play a vital role in enhancing customer satisfaction through effective management of KPIs, ensuring timely delivery management, and meticulous warranty tracking.We're looking for a talented individual to lead our customer...

  • Customer Service Manager

    2 months ago

    Västerås, Västmanland, Sweden Alstom Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Service Manager to join our team at Alstom. As a key member of our organization, you will be responsible for managing customer requests, ensuring responsiveness, and developing and improving our processes.About the RoleAs a Customer Service Manager, you will be responsible for:Supporting...

  • Customer Service Manager

    2 months ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to customer needs.Key ResponsibilitiesSupport AT Tenders related to Alstom...

  • Customer Service Manager

    1 month ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to customer needs.Key ResponsibilitiesSupport AT Tenders related to Alstom...

  • Customer Service Manager

    3 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to our customers.Key ResponsibilitiesSupport AT Tenders related to Alstom...

  • Customer Service Manager

    1 month ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, ensuring responsiveness, and developing and improving our processes.Your Key ResponsibilitiesSupport AT Tenders related to Alstom electronicsManage QCD...

  • Customer Service Operations Manager

    2 months ago

    Västerås, Västmanland, Sweden Alstom Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Alstom. As a key member of our organization, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of Key Performance Indicators (KPIs) to assess team performance...

  • Customer Service Director

    3 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to our customers.Key ResponsibilitiesSupport AT Tenders related to Alstom...

  • Customer Service Team Lead

    2 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    At Alstom, we're looking for a skilled Customer Service Team Lead to join our team in Vasteras, Sweden. As a key member of our customer service team, you'll be responsible for leading a team of customer service representatives, ensuring timely delivery management, and meticulous warranty tracking.We're seeking a highly motivated and organized individual with...

  • Customer Service Leader

    5 days ago

    Västerås, Västmanland, Sweden Alstom Full time

    {"Job OverviewWe are seeking a highly skilled and motivated Customer Service Leader to join our team at Alstom. The successful candidate will be responsible for managing customer requests, ensuring responsiveness, and developing and improving our processes.Your Key Responsibilities* Support AT Tenders related to Alstom electronics* Manage QCD commitment,...

  • Customer Service Team Lead

    2 days ago

    Västerås, Västmanland, Sweden Alstom Full time

    Role OverviewAt Alstom, we're committed to creating a greener and smarter mobility worldwide. We're seeking a Customer Service Team Lead to join our team in Vasteras, SE.Your Future RoleYou'll lead a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression. You'll oversee...

  • Customer Service Operations Lead

    3 days ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the roleAs a Customer Service Operations Lead at Alstom, you will be responsible for leading a support desk team to enhance customer satisfaction through effective management of KPIs, ensuring timely delivery management, and meticulous warranty tracking.Key responsibilities include:Leading and developing a customer service-oriented support desk...

  • Service Desk Manager

    2 months ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Service Desk Manager to join our team at Alstom. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Your Key ResponsibilitiesLead and develop a customer service-oriented support...

  • Service Desk Manager

    4 weeks ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Alstom. As a key member of our customer service team, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression, and...

  • Service Desk Manager

    1 month ago

    Västerås, Västmanland, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Alstom. As a key member of our customer service team, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression, and...

  • Warranty and Service Project Manager

    1 month ago

    Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full time

    About the RoleWe are seeking a skilled Warranty and Service Project Manager to join our team at HITACHI ENERGY SWEDEN AB. As a key member of our Global Center of Competence for Power Quality Service, you will be responsible for managing Warranty and Service projects, including technical and commercial responsibilities.Your ResponsibilitiesManage multiple...

  • Warranty and Service Project Manager

    4 weeks ago

    Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full time

    About the RoleWe are seeking a skilled Warranty and Service Project Manager to join our team at Hitachi Energy Sweden AB. As a key member of our Global Center of Competence for Power Quality Service, you will be responsible for managing Warranty and Service projects, including technical and commercial responsibilities.Your ResponsibilitiesManage multiple...

  • Warranty and Service Project Manager

    2 months ago

    Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full time

    About the RoleWe are seeking a highly skilled Warranty and Service Project Manager to join our team at HITACHI ENERGY SWEDEN AB. As a key member of our Global Center of Competence for Power Quality Service, you will be responsible for managing Warranty and Service projects, including technical and commercial responsibilities.Key ResponsibilitiesManage...

  • Warranty and Service Project Manager

    3 weeks ago

    Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full time

    About the RoleWe are seeking a skilled Warranty and Service Project Manager to join our team at Hitachi Energy Sweden AB. As a key member of our Global Center of Competence for Power Quality Service, you will be responsible for managing Warranty and Service projects, including technical and commercial responsibilities.Your ResponsibilitiesManage multiple...

Customer Service Manager

2 months ago

Västerås, Västmanland, Sweden Alstom Full time

About Alstom

Alstom is a global leader in the transportation industry, providing innovative solutions for rail networks and mobility systems. With a diverse portfolio of products and services, we aim to create a greener and smarter transportation system for the future.

Your Future Role

We are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, ensuring responsiveness, and developing and improving our processes.

Key Responsibilities

  • Support the development of tenders related to Alstom electronics
  • Manage Quality, Cost, and Delivery (QCD) commitments, obsolescence checks, material availability, and critical stock reservations
  • Responsible for the site product catalogue, including pricing and financial follow-up
  • Main customer and tender interface
  • Manage customer inquiries and project orders
  • Follow up on quotations and coordinate orders and deliveries
  • Proactively work with forecasting towards customers and follow up on demands
  • Maintain positive relationships and networks with customers and internal stakeholders
  • Organize and ensure on-time delivery to customers
  • Develop and improve supply chain processes

Requirements

  • Relevant qualification or experience from a similar role
  • Analytical skills and strong Excel knowledge
  • Strong communication skills and fluency in Swedish and English
  • Understanding of supply chain and material planning
  • Team player with a positive attitude and experience in process improvements
  • Deliver high customer service and problem-solving skills
  • SAP knowledge

About You

We value passion and attitude over experience. If you have a strong desire to deliver exceptional customer service and improve processes, we encourage you to apply. As a global business, we celebrate diversity and are committed to creating an inclusive workplace for everyone.