Customer Service Manager

3 weeks ago

Västerås, Västmanland, Sweden Alstom Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Alstom. As a key member of our support desk team, you will be responsible for leading and developing a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression, and overseeing delivery management to guarantee timely and efficient project execution.

Key Responsibilities
  • Lead and develop a customer service-oriented support desk team to deliver exceptional customer experiences.
  • Ensure the accurate management of KPIs to assess team performance and project progression, and make data-driven decisions to improve team efficiency.
  • Oversee delivery management to guarantee timely and efficient project execution, and ensure compliance with warranty obligations.
  • Facilitate effective communication between internal maintenance teams and Health Hub solutions to ensure seamless collaboration.
  • Nurture a culture of leadership, resilience, adaptability, and continuous learning within the team to drive growth and development.
  • Uphold a strong process-oriented approach to streamline support desk operations and improve efficiency.
Requirements
  • Degree in Business Administration, Management, Engineering, or a related field.
  • Experience or understanding of customer service and delivery management.
  • Knowledge of Key Performance Indicators (KPIs) and their management.
  • Familiarity with warranty tracking and warranty obligations.
  • Strong process orientation with a methodical approach to problem-solving.
  • Excellent communication and leadership skills.
  • Resilience and adaptability in a fast-paced environment.
About Alstom

Alstom is a global leader in the rail industry, with a diverse portfolio of products and services that cater to the needs of our customers. We are committed to creating an inclusive workplace for everyone, and we value passion and attitude over experience. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

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