Customer Service Director

1 month ago


Västerås, Västmanland, Sweden Alstom Full time
About the Role

We are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to our customers.

Key Responsibilities
  • Support AT Tenders related to Alstom electronics
  • Manage QCD commitment, obsolescence check, material availability and critical stock reservation
  • Responsible for the site Product Catalogue; pricelist that cover all products within the scope of responsibility including financial follow up and pricing structure
  • Main customer and tender interface
  • Manage customer inquiries and project orders and demand
  • Follow up of quotations and coordinate orders and deliveries
  • Proactively work with forecasting towards customers and follow up on demands
  • Maintain positive relationship and network with customers and internal stakeholders
  • Organize and ensure on time delivery to customers
  • Development / improvement of supply chain processes
Requirements
  • Relevant qualification or experience from a similar role
  • Analytical skills and very good Excel knowledge
  • Strong communication skills and fluent in Swedish and English
  • Understanding of supply chain and material planning
  • Teamplayer with a positive attitude and enjoy working with process improvements
  • You deliver high customer service and are a problem solver
  • SAP knowledge
About Us

Alstom is a global leader in the rail industry, with a diverse portfolio of products and services. We are committed to creating an inclusive workplace for everyone and value passion and attitude over experience. If you are a motivated and skilled individual who is looking for a challenging and rewarding role, we encourage you to apply.



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