Customer Service Director
1 month ago
We are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to our customers.
Key Responsibilities- Support AT Tenders related to Alstom electronics
- Manage QCD commitment, obsolescence check, material availability and critical stock reservation
- Responsible for the site Product Catalogue; pricelist that cover all products within the scope of responsibility including financial follow up and pricing structure
- Main customer and tender interface
- Manage customer inquiries and project orders and demand
- Follow up of quotations and coordinate orders and deliveries
- Proactively work with forecasting towards customers and follow up on demands
- Maintain positive relationship and network with customers and internal stakeholders
- Organize and ensure on time delivery to customers
- Development / improvement of supply chain processes
- Relevant qualification or experience from a similar role
- Analytical skills and very good Excel knowledge
- Strong communication skills and fluent in Swedish and English
- Understanding of supply chain and material planning
- Teamplayer with a positive attitude and enjoy working with process improvements
- You deliver high customer service and are a problem solver
- SAP knowledge
Alstom is a global leader in the rail industry, with a diverse portfolio of products and services. We are committed to creating an inclusive workplace for everyone and value passion and attitude over experience. If you are a motivated and skilled individual who is looking for a challenging and rewarding role, we encourage you to apply.
-
Customer Service Manager
1 month ago
Västerås, Västmanland, Sweden Alstom Full timeReq ID: 457716At Alstom, we're committed to creating a greener and smarter mobility future. As a key member of our team, you'll play a vital role in enhancing customer satisfaction through effective management of KPIs, ensuring timely delivery management, and meticulous warranty tracking.We're looking for a talented individual to lead our customer...
-
Customer Service Leader
3 weeks ago
Västerås, Västmanland, Sweden Alstom Full time{"Job OverviewWe are seeking a highly skilled and motivated Customer Service Leader to join our team at Alstom. The successful candidate will be responsible for managing customer requests, ensuring responsiveness, and developing and improving our processes.Your Key Responsibilities* Support AT Tenders related to Alstom electronics* Manage QCD commitment,...
-
Customer Service Team Lead
4 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeAt Alstom, we're looking for a skilled Customer Service Team Lead to join our team in Vasteras, Sweden. As a key member of our customer service team, you'll be responsible for leading a team of customer service representatives, ensuring timely delivery management, and meticulous warranty tracking.We're seeking a highly motivated and organized individual with...
-
Customer Service Operations Manager
2 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeJob DescriptionWe're seeking a Customer Service Operations Manager to join our team in Vasteras, Sweden.About the RoleThis is an exciting opportunity for a customer-focused individual to lead and develop a support desk team. You'll be responsible for enhancing customer satisfaction through effective management of KPIs, ensuring timely delivery management,...
-
Customer Service Team Lead
3 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeRole OverviewAt Alstom, we're committed to creating a greener and smarter mobility worldwide. We're seeking a Customer Service Team Lead to join our team in Vasteras, SE.Your Future RoleYou'll lead a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression. You'll oversee...
-
Customer Service Operations Lead
3 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeAbout the roleAs a Customer Service Operations Lead at Alstom, you will be responsible for leading a support desk team to enhance customer satisfaction through effective management of KPIs, ensuring timely delivery management, and meticulous warranty tracking.Key responsibilities include:Leading and developing a customer service-oriented support desk...
-
Finance Business Partner Services Specialist
1 month ago
Västerås, Västmanland, Sweden Alstom Full timeAbout the RoleWe are seeking a highly skilled Finance Business Partner to join our team in Vasteras, Sweden. As a key member of our Services Product Line, you will play a pivotal role in shaping the financial landscape of our business.Key ResponsibilitiesProvide leadership to a team of Project Controllers and Cost ControllersFollow project controlling from...
-
Finance Business Partner Services Specialist
1 month ago
Västerås, Västmanland, Sweden Alstom Full timeReq ID: 455735At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...
-
Västerås, Västmanland, Sweden Alstom Full timeReq ID: 455735 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...
-
Project Director for Automation Projects
4 weeks ago
Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full timeAbout the RoleHitachi Energy Sweden AB is looking for an experienced Project Manager to lead our Automation projects from tender stage to delivery completion. As a key member of our team, you will be responsible for managing the automation part of HVDC projects, leading a team of engineers, and ensuring good interaction and coordination with all project...
-
Lead Technical Director
7 days ago
Västerås, Västmanland, Sweden Alstom Full timeAbout UsAt Alstom, we are a leading global transport provider with a diverse portfolio of products and services. Our mission is to provide innovative mobility solutions that meet the evolving needs of our customers.Job OverviewWe are seeking an experienced Lead Technical Director - Rail Vehicle Upgrade to join our Engineering Management team in Västerås....
-
Project Director
4 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeAt Alstom, we're a global leader in the transport industry, with a diverse portfolio of products and services that help connect cities and reduce carbon emissions. As a Project Manager, you'll play a key role in delivering successful projects on time, within budget, and to the required quality standards.Your Key ResponsibilitiesContribute to the development...
-
Warranty and Service Project Manager
1 month ago
Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full timeAbout the RoleWe are seeking a skilled Warranty and Service Project Manager to join our team at Hitachi Energy Sweden AB. As a key member of our Global Center of Competence for Power Quality Service, you will be responsible for managing Warranty and Service projects, including technical and commercial responsibilities.Your ResponsibilitiesManage multiple...
-
Warranty and Service Project Coordinator
3 weeks ago
Västerås, Västmanland, Sweden HITACHI ENERGY SWEDEN AB Full timeJob SummaryHITACHI ENERGY SWEDEN AB is seeking a skilled Warranty and Service Project Manager to join our Global Center of Competence for Power Quality Service in Sweden.Key ResponsibilitiesManage multiple ongoing Warranty and Service projects for the Power Quality portfolio, serving as the primary point of contact for customers and internal...
-
Financial Operations Specialist
2 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeAbout AlstomAlstom is a leading global transport company that understands the complexities of transport networks and what drives people. From high-speed trains, metros, monorails, and trams to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry.We operate with...
-
Project Director
4 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeReq ID:456016At Alstom, we deliver transport networks and mobility solutions that move people. From high-speed trains, metros, and trams to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer a diverse portfolio to our customers.As a full-time Program Manager in Vasteras, you will be responsible for the overall Quality Cost...
-
Global Service Engineering Lead
7 days ago
Västerås, Västmanland, Sweden Alstom Full timeAbout AlstomAlstom is a global leader in the rail industry, providing innovative solutions to transport networks and what moves people. From high-speed trains to signalling systems, we offer our diverse customers the broadest portfolio in the industry.With over 80,000 colleagues worldwide, we're committed to creating a greener and smarter mobility landscape....
-
Service Engineering Manager Nordics
1 month ago
Västerås, Västmanland, Sweden Alstom Full timeAt Alstom, we're looking for a seasoned Service Engineering Manager to lead our Nordics team. As ISR Manager Service Engineering, you'll be responsible for developing and delivering Integrated Service Readiness activities and deliverables for our product portfolio.Key responsibilities include managing ISR staff, influencing product design for enhanced...
-
Service Engineering Leader Nordics
3 weeks ago
Västerås, Västmanland, Sweden Alstom Full timeAbout the RoleAt Alstom, we're seeking an experienced Service Engineering Manager to lead our ISR team in the Nordics. As a key member of our Services organization, you'll be responsible for developing and delivering Integrated Service Readiness (ISR) activities and deliverables for our product portfolio.Key Responsibilities:Lead and manage the ISR team in...
-
Nordic CIS Engineering Manager
1 month ago
Västerås, Västmanland, Sweden Westinghouse Electric Company LLC. Full timeAt Westinghouse Electric Company, we are pioneers in nuclear technology and our technology is the basis for nearly half of the world's commercial nuclear power plants in operation. Today, we are also building several new reactors that contribute to more fossil-free energy. Globally, we have over 10,000 employees in 19 countries, of which 1,000 are at our...