Customer Service Team Lead

4 days ago

Västerås, Västmanland, Sweden Alstom Full time

Role Overview


At Alstom, we're committed to creating a greener and smarter mobility worldwide. We're seeking a Customer Service Team Lead to join our team in Vasteras, SE.


Your Future Role


You'll lead a customer service-oriented support desk team, ensuring the accurate management of KPIs to assess team performance and project progression. You'll oversee delivery management to guarantee timely and efficient project execution, tracking warranty obligations to ensure compliance and customer satisfaction.


Key Responsibilities



  • Leading and developing a customer service-oriented support desk team
  • Ensuring the accurate management of KPIs to assess team performance and project progression
  • Overseeing delivery management to guarantee timely and efficient project execution
  • Tracking warranty obligations to ensure compliance and customer satisfaction

Requirements



  • Degree in Business Administration, Management, Engineering, or a related field
  • Experience or understanding of customer service and delivery management
  • Knowledge of Key Performance Indicators (KPIs) and their management
  • Familiarity with warranty tracking and warranty obligations
  • Strong process orientation with a methodical approach to problem-solving
  • Excellent communication and leadership skills
  • Resilience and adaptability in a fast-paced environment

About You


We value passion and attitude over experience. You'll have the opportunity to grow and develop new skills and experiences throughout your career.


What We Offer



  • Collaborate with transverse teams and helpful colleagues
  • Work with cutting-edge tools to enhance customer service, manage KPIs, and ensure efficient delivery and warranty tracking
  • Progress towards becoming a pivotal leader in process optimization and warranty obligation management
  • Utilise our supportive and dynamic working environment
  • Contribute to innovative projects
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Our Commitment


As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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