Customer Service Manager

2 months ago

Västerås, Västmanland, Sweden Alstom Full time
About the Role

We are seeking a highly skilled Customer Service Leader to join our team in Västerås. As a key member of our customer service team, you will be responsible for managing customer requests, developing and improving our processes, and ensuring responsiveness to customer needs.

Key Responsibilities
  • Support AT Tenders related to Alstom electronics
  • Manage QCD commitment, obsolescence check, material availability, and critical stock reservation
  • Responsible for the site Product Catalogue; pricelist that cover all products within the scope of responsibility including financial follow-up and pricing structure
  • Main customer and tender interface
  • Manage customer inquiries and project orders and demand
  • Follow up of quotations and coordinate orders and deliveries
  • Proactively work with forecasting towards customers and follow up on demands
  • Maintain positive relationship and network with customers and internal stakeholders
  • Organize and ensure on-time delivery to customers
  • Development/improvement of supply chain processes
Requirements
  • Relevant qualification or experience from a similar role
  • Analytical skills and very good Excel knowledge
  • Strong communication skills and fluent in Swedish and English
  • Understanding of supply chain and material planning
  • Team player with a positive attitude and enjoy working with process improvements
  • You deliver high customer service and are a problem solver
  • SAP knowledge
About Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role.

What We Offer
  • Enjoy stability, challenges, and a long-term career, free from boring daily routines
  • Collaborate with transverse teams and helpful and humble colleagues
  • Contribute to innovative projects
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

We're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.

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