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Service Engineer

2 months ago

Västerås, Västmanland, Sweden Hitachi Vantara Corporation Full time

About the Role

We are seeking a skilled Service Engineer to join our Network Control team at Hitachi Energy. As a Service Engineer, you will be responsible for providing first-line support to our customers using Network Manager, our leading SCADA/EMS/GMS system.

Your Responsibilities

  • Solve customer tickets and support cases with support and bug fixes
  • Use your expertise to support team members in their case work
  • Provide service packs with corrections to customers
  • Report product defects
  • Cooperate with customers to solve their problems

Requirements

  • Master's or bachelor's degree in software engineering, computer engineering, power engineering, or equivalent acquired experience
  • Experience working with ABB/Hitachi Energy Network Manager SCADA system is a strong advantage
  • Fluency in English, both written and oral
  • Knowledge of RTU protocols like IEC and IEC is a merit
  • Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage

What We Offer

  • Collective agreement
  • Flexible working time
  • Health care and wellness allowance
  • Fantastic career possibilities within Hitachi Energy
  • Mentor to support you throughout the onboarding phase
  • Various trainings and education supporting employee development