Current jobs related to Head of Customer Delight - Stockholm, Stockholm - Sheraton Stockholm Hotel - Stockholm
-
Head of Customer Loyalty
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole DescriptionThe Head of Retention will be responsible for developing and executing comprehensive CRM and Marketing Automation strategies to increase customer retention and enhance customer lifetime value.They will continuously assess and refine customer segmentation and targeting approaches to drive business growth, oversee the integration and...
-
Head of Customer Experience
4 days ago
Stockholm, Stockholm, Sweden Ericsson GmbH Full timeAbout this OpportunityEricsson's Real Estate (RE) team is dedicated to enhancing workplace wellbeing, creativity, and productivity. Our Global Workplace Operations (GWO) delivers strategic services globally, focusing on strategy and experience.Job DescriptionThe Head of Hospitality Experience will be responsible for inspiring and leading the IFM Supply...
-
Complex Project Head
4 days ago
Stockholm, Stockholm, Sweden ALSTOM Gruppe Full timeComplex Project HeadALSTOM Gruppe is seeking a Complex Project Head to lead engineering activities for complex railway projects. As a Complex Project Head, you will be responsible for managing project schedules, resources, and liaising with relevant stakeholders to ensure project alignment with customer requirements.Our diverse portfolio includes high-speed...
-
Customer Loyalty Director
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionThe Head of Customer Retention will be responsible for crafting, implementing, and refining advanced retention strategies that meticulously balance innovative customer engagement tactics with robust data analysis and segmentation.
-
Head of Customer Retention
4 days ago
Stockholm, Stockholm, Sweden Learnifier Full timeAbout LearnifierLearnifier is a well-established SaaS company based in Stockholm, Sweden. We provide innovative solutions to enhance training, collaboration, and performance for businesses. Our platform is trusted by thousands of users globally, and we are seeking a Senior Customer Success Manager to join our team.Job Description:The successful candidate...
-
Head of Customer Platform
4 days ago
Stockholm, Stockholm, Sweden Epidemic Sound Full timeGrowth Product DepartmentThe Growth Product department is responsible for developing capabilities that enable teams to experiment with customer experiences, unlock untapped opportunities, and create tools to empower internal teams to deliver outstanding support. You'll be part of this dynamic team, working closely with engineers, designers, and other...
-
Head of Customer Experience
3 days ago
Stockholm, Stockholm, Sweden Epidemic Sound Full timeEmpowerment Through Technology:We're revolutionizing the way people interact with soundtracking content, empowering our customers to succeed through innovative technology.As a Senior Product Manager, you'll be responsible for developing a vision, strategy for the customer platform team, building strong relationships with growth and business teams, and...
-
Head of Business Development Sweden
7 days ago
Stockholm, Stockholm, Sweden Cowi Full timeHead of Business Development SwedenWe are seeking an experienced Head of Business Development to lead our business development efforts in Sweden. In this role, you will be responsible for developing and executing strategic plans to drive business growth and managing key customer relationships.About the Role:The successful candidate will have a strong...
-
Head of Service Desk Operations
2 days ago
Stockholm, Stockholm, Sweden Orange Cyberdefense Full timeJob DescriptionThe Head of Global Service Desk will be responsible for managing all service desks (L0/L1) within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs. This role will report to the VP Global SOC and work closely with Heads of SOC to ensure the delivery of Global SOC.Key...
-
Head of Growth
4 days ago
Stockholm, Stockholm, Sweden hale Full timeAbout UsHale is a leading provider of breathwork solutions, dedicated to improving people's well-being internationally. We're seeking a talented Head of Sales to join our team and help us achieve our ambitious goals.Job DescriptionThis role involves fostering relationships with premium wellness studios, positioning Hale as the go-to breathwork licensing...
-
Head of IT Acquisition
5 days ago
Stockholm, Stockholm, Sweden If Skadeförsäkring Full timeJob OverviewWe are seeking an experienced leader to manage our IT Procurement team. As the Head of IT Procurement, you will be responsible for leading a team of specialists in an environment with high expectations on delivery precision.The ideal candidate will have several years of leadership experience building and managing high-achieving and...
-
Head of Customer Experience
4 days ago
Stockholm, Stockholm, Sweden Sandvik Group Full timeSandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries.We are tech-driven, innovative, and entrepreneurial, with a strong focus on collaboration and synergy across various departments and divisions. Our company...
-
Head of IT Support Services
4 days ago
Stockholm, Stockholm, Sweden Orange SA Full timeAbout the Role: We are seeking a talented professional to join our team as the Head of Global Service Desk. As a key member of our Global SOC, you will be responsible for managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs. Reporting to the VP Global SOC, this...
-
Head of Consumer Law
7 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeWe are looking for a skilled Senior Legal Counsel to join our team in Stockholm. As a Senior Legal Counsel, you will be responsible for providing legal and commercial advice on matters related to private customer banking products.Main ResponsibilitiesYour main responsibilities will include:Providing legal and commercial advice on private customer banking...
-
Head of Steel Development
4 days ago
Stockholm, Stockholm, Sweden Maserati of San Diego Full timePioneering Sustainable Steel ProductionWe're on a mission to revolutionize the steel industry by introducing sustainable practices and innovative technologies. As our Head of Steel Development, you'll play a crucial role in leading our research and development efforts, ensuring that our steel production meets the highest standards of quality and...
-
Head of Service Delivery Team
4 days ago
Stockholm, Stockholm, Sweden Heads Svenska AB Full timeHeads Svenska AB is a forward-thinking organization that values simplicity, performance, and customer satisfaction. We're seeking an experienced leader to join our team as our new Head of Operations Management Team. This role offers a unique blend of technical expertise and people management, making it an excellent fit for someone with a passion for solving...
-
Head of Research in Construction Management
5 days ago
Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full timeResponsibilitiesThe Head of Research in Construction Management will be responsible for conducting research of high international standard, leading a research environment, and contributing to the development of national and international research collaborations.They will also be responsible for teaching and supervising doctoral students, as well as...
-
Senior Customer Retention Strategist
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole OverviewWe are seeking a highly skilled and experienced Head of Customer Retention to join our team at TN Sweden. This role is central to steering both the development and execution of our retention strategies and ensuring their alignment with the company's overarching goals.
-
Head of Technology and Product
3 days ago
Stockholm, Stockholm, Sweden Sinch Full timeKey ResponsibilitiesAs the Head of Technology and Product at Sinch, you will be responsible for providing technical leadership and management expertise to drive business success. You will lead a team of developers in Stockholm, collaborate with product partners to plan and build products, and define clear goals for your team.You will work closely with our...
-
Engineering Department Head
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob Title: Engineering Department HeadTN Sweden is seeking an experienced Engineering Department Head to lead our engineering teams in delivering high-quality software products.In this role, you will be responsible for developing and executing technical strategies, managing budgets, and overseeing the day-to-day activities of the engineering department.Main...
Head of Customer Delight
1 week ago
The Sheraton Stockholm Hotel is embarking on a transformation journey, redefining the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts, and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team. Our Vision\
We aim to provide a world-class experience for our guests by delivering operational excellence and fostering entrepreneurial cultures within our teams. Key Responsibilities\
• Lead the guest service team to deliver high-quality service
• Develop and implement improvements to enhance the guest experience
• Build long-term customer relationships that strengthen our market position
• Monitor and analyze guest feedback to identify trends and areas for improvement
Requirements\
Minimum 5 years of experience in the hotel industry
At least 3 years of team management experience, including at least 2 years in a leadership role in guest service or equivalent
Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
Solid experience in hotel operations, including food and beverage
Deep knowledge of Stockholm, particularly events, brands, and the food and beverage scene
Able to motivate and inspire the team
Proactive and independent work approach
Excellent problem-solving skills with a focus on guest needs and expectations
About Archer Hotel Management\
Archer Hotel Management is the operational arm of Archer Hotel Capital, dedicated to pioneering sustainable management of upscale and luxury hotels in Europe.
