Store Performance Coach

4 hours ago


Stockholm, Stockholm, Sweden H&M group Full time

We're looking for a talented individual to join our team as a Floor Manager, responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team. As a key member of our sales floor team, you'll play a vital role in driving customer satisfaction, maximizing store sales, and fostering a positive work environment.

The ideal candidate will have prior retail or customer-facing experience, be fluent in English and Swedish, and possess excellent communication and leadership skills. As a Floor Manager, you'll have the chance to develop your skills, work with a talented team, and make a real impact on our customers' shopping experience.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Lead a team of sales assistants to achieve superior standards of service and operational excellence.
  • Collaborate with the store manager to analyze sales data and optimize store performance.
  • Support recruitment efforts and ensure comprehensive onboarding and training for new hires.
  • Identify future talent and develop personalized growth plans for team members.
  • Maintain a high level of store presentation and organization.
  • Serve as a brand ambassador, consistently delivering exceptional customer experiences.
  • In the absence of the store manager, take on additional responsibilities to ensure seamless operations.

We offer a dynamic and fast-paced work environment where you can grow professionally and personally. If you're passionate about delivering exceptional customer experiences, leading a high-performing team, and driving business growth, we want to hear from you



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