Retail Store Operations Manager

6 hours ago


Stockholm, Stockholm, Sweden H&M group Full time

At H&M Group, we're seeking a dedicated and skilled individual to join our team as a Floor Manager. As a key member of our sales floor team, you'll play a vital role in driving customer satisfaction, maximizing store sales, and fostering a positive work environment.

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The ideal candidate will have prior retail or customer-facing experience, be fluent in English and Swedish, and possess excellent communication and leadership skills. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply.

Key Responsibilities:

  • Provide outstanding customer service through styling advice, product knowledge, and store experience.
  • Analyze sales data and collaborate with the store manager to optimize sales performance.
  • Lead a team of sales assistants to achieve superior standards of service and operational excellence.
  • Support recruitment efforts and ensure comprehensive onboarding and training for new hires.
  • Collaborate with the store manager to identify future talent and develop personalized growth plans.
  • Oversee store operations and maintain a high level of presentation and organization.
  • Serve as a brand ambassador, consistently delivering exceptional customer experiences.
  • In the absence of the store manager, take on additional responsibilities to ensure seamless operations.

To succeed in this role, you must be results-driven, enjoy multitasking, and be committed to ongoing development and self-improvement. If you're motivated, proactive, and dedicated to achieving excellence, we want to hear from you

About H&M Group:

H&M Group is a global leader in fashion retail, offering a diverse range of brands that cater to different tastes and styles. We're committed to creating inclusive, diverse, and equitable workplaces that foster innovation, creativity, and growth.



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