Store Operations Manager

10 hours ago


Stockholm, Stockholm, Sweden Urban Outfitters Full time

Company Overview

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Urban Outfitters is a global lifestyle retailer of clothing, accessories, gifts and furniture. Our stores are known for our eclectic mix of merchandise and top brands, as well as our commitment to sustainability and community involvement.

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Job Summary

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We're seeking an experienced retail professional to join our team as a Team Leader. This role is responsible for leading a team of sales associates and supporting the store manager in achieving sales goals and providing exceptional customer service.

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Key Responsibilities

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  • Recruit, motivate, develop, and lead a high-performing team\
  • Manage aspects of performance development, including performance appraisals, individual development plans, coaching, and counseling\
  • Recognize and develop talented individuals for advancement and growth within the organization\
  • Uphold company standards and act as a positive role model to others\
  • Model the way by inspiring, motivating, and encouraging teamwork\
  • Conduct productive daily meetings to ensure goals are met\
  • Effectively delegate projects while allowing others the creativity to succeed\
  • Possess excellent communication skills in both written and verbal form\
  • Achieve company-average mystery shop results by upholding the company's customer service standard\
  • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures\
  • Achieve the store stock loss goals by overseeing adherence to loss prevention practices\
  • Assist in upholding company health & safety regulations at all times to protect employees and customers against accidents and incidents\


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