Senior Business Development Manager, Customer Relationship Management

6 days ago


Stockholm, Stockholm, Sweden ServiceNow Full time

Required Skills and Qualifications:

  • At least 5 years experience or equivalent of solution and service-based sales experience within a CRM, CSM, Customer Engagement or CX solution provider or related high technology business environment.
  • A deep understanding of Customer Service Management, Customer Experience or Customer Engagement-related business processes and evolvement of Agentic AI.
  • Ability to communicate complex issues in simple terms via written and oral media.
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow's internal and external ecosystem.


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