Automotive Service Director

18 hours ago


Vellinge Municipality, Sweden Auction Group AS (AutoProff) Full time

We're seeking a highly motivated Service Operations Lead to join our team at AutoProff. As a key member of our organization, you'll play a critical role in driving our business forward.

In this position, you'll be responsible for overseeing day-to-day operations, streamlining processes, and working closely with our teams to deliver high-quality services that meet the unique needs of our customers.

About the Role

The Service Operations Lead will be responsible for further developing our Swedish Service Operations function, supporting customers in Sweden. This involves building a high-performance service team delivering superior quality while ensuring a high level of operating efficiency.

You'll work closely with our auction team to focus on an excellent customer experience and satisfaction. Additionally, you'll report to the Swedish Auction Manager and be instrumental in building, leading, and motivating the Service Operations team with a can-do and positive attitude.

Responsibilities
  • Further develop and implement our Swedish full-service model, including associated development steps in transport, inspection, vehicle handling, and regulatory tasks within public systems related to ownership changes.
  • Update agreements with suppliers and partners to ensure we can deliver logistics and forwarding services that our service model includes.
  • Define processes and structures around the transport of cars and document functions around logistics and freight forwarding, ensuring a high level of service.
  • Be part of the operational work and help with operational tasks when needed.
Skills and Qualifications
  • Experience and knowledge about the vehicle inspection process.
  • Knowledge about vehicle logistics.
  • Previous experience from used car trading.
  • Proven track record in building high-performance teams.
About AutoProff

AutoProff is a leading company in the automotive industry, dedicated to transforming the way automotive trade is done. We're committed to providing our customers with exceptional service and support.



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