Customer Experience Architect

10 hours ago


Stockholm, Stockholm, Sweden H&M group Full time
Job Description

As a Customer Experience Architect, you will be responsible for defining and driving the marketing and customer experience technology architecture. This includes identifying dependencies across business and technology capabilities, guiding stakeholders through necessary changes in process, information, and technology.

Required Skills and Qualifications
  • Bachelor's or master's degree in engineering, computer science, technology, or a related field—or equivalent work experience.
  • 15+ years of experience in software engineering, business technology, or related roles, including 10+ years in a Solution or Enterprise Architecture capacity.
  • Deep technical knowledge in paid and organic marketing channel technologies, attribution modeling, and content optimization.

You will also have strong understanding of loyalty programs, CRM, CMS, CDPs, social media, journey orchestration, and SEO tools.



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