Customer Experience Specialist

9 hours ago


Stockholm, Stockholm, Sweden Happy Socks Full time

About the Role

The Customer Experience Specialist will be responsible for identifying customer needs and improving the overall customer experience.

Main tasks include:

  • Handling escalations from our First Line support team in a timely and professional manner.
  • Providing continuous support and constructive feedback to the external First Line support team.
  • Maintaining and improving the chatbot and support pages on the Happy Socks website.
  • Assisting in conducting tests aimed at improving customer experience.

Requirements

  • Fluent in English, with German fluency being a plus.
  • Previous experience in online customer support, preferably from an E-commerce environment.
  • Excellent interpersonal and communication skills.
  • Able to work independently and in a team.
  • Tech-savvy.


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